Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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When an agent is on an AUXIN call with an ACD call on hold (this is 
OLDEST_LOGON split/skill).

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When an agent is on an AUXOUT call with an ACD call on hold (this 
is the split/skill associated with the ACD call).

Note: WORKSKILL differs from WORKSPLIT only in the case that the 
agent is available. In this case, WORKSKILL is blank and WORKSPLIT 
will contain one of the split/skills in which the agent was available. For 
releases with the EAS feature active, it is recommended to use 
WORKSKILL instead of WORKSPLIT in reports. Requires a Generic 3 
switch with the EAS feature.

This is a status item.

2

2

The WORKSPLIT2-3 (real-time) item appears in the following database 
tables:

For agents available in multiple splits/skills, other splits/skills in which the 
agent is available. Available on Generic 3 switches.

2

2

The WT1 ... 4 items appear in the following database tables:

Weight given to date 1 (WT1), date 2 (WT2), date 3 (WT3), and date 4 
(WT4), respectively.