Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Switch cross-reference
2-195
Switch cross-reference
2
Overview
2
Purpose
2
The following tables list which database items are supported by each of
the switch releases.
the switch releases.
Switch cross-
reference
information
reference
information
2
Split/Skill database
items
items
2
The following table lists which Split/Skill database items are supported by
each of the switch releases.
each of the switch releases.
The following is a key to the table:
●
Items marked "X" indicate that the database item is supported by a
switch.
switch.
●
Items marked "EAS" require that the Expert Agent Selection feature
be active on the switch for the items to be populated.
be active on the switch for the items to be populated.
●
Items marked "e" are populated for the releases shown, but the
values are only meaningful for EAS releases.
values are only meaningful for EAS releases.
●
Items marked "t" are populated for the releases shown, but the
values are only meaningful for Generic 3 EAS releases, with skill
level distribution of calls.
values are only meaningful for Generic 3 EAS releases, with skill
level distribution of calls.
Database Item
G3V2/
G3V3
G3V4
ECS R5
ECS R6
ECS R7
ECS R8
ABNCALLS
X
X
X
X
X
X
ABNCALLS1-10
X
X
X
X
X
X
ABNRINGCALLS
X
X
X
X
X
X
ABNTIME
X
X
X
X
X
X
ACCEPTABLE
X
X
X
X
X
X
ACD (index)
X
X
X
X
X
X