Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The Current Day Report database item descriptions (Table F) are 
historical items used specifically to collect values entered in the Forecast: 
Current Day window. They apply to the Current Day Report (f_cdayrep) 
table. The indexes are ACD, ROW_DATE and SPLIT.

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Forecast data for a split/skill is automatically generated when the 
Forecast Manager runs (if you have also completed a Current Day 
Configuration for the split/skill).

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The Call Record database item descriptions are historical items that 
apply specifically to the Call Record (call_rec) table. The indexes are 
ACD and ROW_DATE.

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In the following exceptions database items, the database item EXTYPE 
lists numerical values associated with exception types. The database 
item REASON lists numerical values associated with exception types.

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CentreVu CMS stores exception types using the numerical values, then 
translates the numbers into the text you see in standard exception 
reports.

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To select specific exception types for a custom report, you must enter the 
numerical value(s) in the Select rows where: statement.