Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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This section describes database items for all tables.

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The ABNCALLS appears in the following database tables:

Number of CALLSOFFERED that were abandoned while in queue or 
ringing at an agent position. 

Note: When a call abandons while queued to multiple splits/skills and 
abandons from queue, only the primary split/skill increments ABNCALLS 
(calls that are ringing an agent and then abandon peg as abandons for 
the split/skill they were ringing). 

This also includes calls with talk times 

less than the phantom-abandoned call timer value, if it is set. ABNCALLS 
= ABNCALLS1 + ABNCALLS2 + ABNCALLS3 + ABNCALLS4 + 
ABNCALLS5 + ABNCALLS6 + ABNCALLS7 + ABNCALLS8 + 
ABNCALLS9 + ABNCALLS10 ABNCALLS includes ABNCALLS1-10, 
ABNRINGCALLS, O_ABNCALLS, PHANTOMABNS, SLVLABNS.

This is a cumulative item.

The number of split/skill ACD calls that were abandoned while ringing the 
agent’s voice terminal (after being directed to the agent voice terminal, 
but before being answered). This includes calls considered abandoned 
because their talk time was less than the phantom-abandoned call timer. 
For Generic 3 switches, ABNCALLS includes PHANTOMABNS. 
Available on Generic 3 switches.

This is a cumulative item.

The number of calls carried by this trunk that were abandoned by the 
caller before being answered by an agent. Calls directly to unmeasured 
stations that did not go through a measured VDN or split/skill are not 
recorded.