Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-42
BH_INTIME
2
Database tables
2
The BH_INTIME item appears in the following database tables:
Trunk group tables
The trunk holding time of all incoming calls carried by this trunk group
that completed during the busy hour.
that completed during the busy hour.
This is a busy hour item.
BH_OABN-
CALLS
CALLS
2
Database tables
2
The BH_OABNCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing adjunct-originated calls carried by the trunk
group that abandoned during the busy hour. Available on Generic 3
switches with the ASAI feature.
group that abandoned during the busy hour. Available on Generic 3
switches with the ASAI feature.
This is a busy hour item.
BH_OACD-
CALLS
CALLS
2
Database tables
2
The BH_OACDCALLS item appears in the following database tables:
Trunk group tables
The number of outgoing adjunct-originated ACD calls carried by the trunk
group and answered by an agent as split/skill or direct agent ACD calls
that completed during the busy hour. Available on Generic 3 switches
with the ASAI feature.
group and answered by an agent as split/skill or direct agent ACD calls
that completed during the busy hour. Available on Generic 3 switches
with the ASAI feature.
This is a busy hour item.