Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The BH_OOTHERCALLS item appears in the following database tables:

The number of outgoing calls carried by the trunk group during the busy 
hour that were not answered or abandoned as ACD calls. 
BH_OOTHERCALLS include extension out calls, outbound call 
management calls forced busy or forced disconnect, short outgoing calls, 
and outgoing calls with unknown disposition.

This is a busy hour item.

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The BH_OTHERCALLS item appears in the following database tables:

The number of incoming calls carried by the trunk group during the busy 
hour that were not answered or abandoned. BH_OTHERCALLS include 
extension in calls, calls forced busy or disconnected, calls that outflowed 
off the switch, short inbound calls, and inbound calls of unknown 
disposition. BH_OTHERCALLS includes BH_BUSYCALLS and 
BH_DISCCALLS.

This is a busy hour item.

The number of OTHERCALLS that completed during the busy hour. 
BH_OTHERCALLS includes extension-in calls, calls forced busy or 
disconnected, calls that outflowed off the switch, short inbound calls, and 
inbound calls of unknown disposition.

This is a busy hour item.