Elo TouchSystems ET7001L User Manual

User Manual: Interactive Digital Signage 

SW601990 Rev E, Page 28 of 36 

 

Chapter 6: Technical Support

 

 
If you are experiencing trouble with your touchmonitor, refer to the following suggestions. 
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer 
Service. 
 

 

The Touchmonitor does not respond when 
turning on the system. 

Check that the AC power cable is properly 
connected. 
Verify the AC power source is functioning. 

The Computer Module does not respond 
when turning on the system. 

Disconnect the AC power cable and verify that the 
Computer Module is properly installed.  Reconnect 
the AC power cable. 

Monitor display is dim. 

Use the OSD to increase the brightness. 
Use the OSD to increase the contrast. 

Monitor display is blank. 

If the Power Status LED is blinking, the monitor or 
Computer Module may be in SLEEP mode.    Press 
any key / move the mouse / touch the touchscreen to 
see if the image reappears. 

Monitor displays an “Out Of Range” 
message. 

Adjust your computers resolution/timing mode such 
that it is within the allowable timing ranges specified 
for your Touchmonitor on the Elo website 
www.elotouch.com. 

Touch functionality doesn’t work. 

Verify your computer or Elo Computer Module has 
the latest drivers installed.   
For optical units, remove and Elo driver and restart 
the computer. Refer to the Setup chapters for details.

 

 
Visit www.elotouch.com/go/websupport for online self-help. 
Visit www.elotouch.com/go/contactsupport for technical support. 
See this user manuals last page for worldwide technical support phone numbers.