Lucent Technologies 555-661-150 User Manual

Issue 1

August 1998

Troubleshooting 

Page 6-2

Troubleshooting Guidelines and Preparation 

6

Before troubleshooting problems, obtain copies of your system’s planning forms. 
Many of the solutions offered in this chapter require that you contact the 
coordinating system manager in your private network, who maintains records of 
how systems in your private network are programmed and keeps them up to date. 
Problems can occur when changes are made in a private network without 
considering the needs of the private network as a whole. In particular, changes to 
local and non-local dial plans, Uniform Dial Plan (UDP) routes, Automatic Route 
Selection (ARS) routes, and remote access settings can have unintended effects 
on other systems in your private network.

To solve a problem, you may need to perform system programming using your 
MLX-20L programming console or PC equipped with System Programming and 
Maintenance (SPM) software.

Most of the problems outlined here can be solved by system managers working 
together in a two system private network or with the coordinating system manager 
in a larger private network. However, some problems require the intervention of a 
Lucent Technologies technician. In the USA only, Lucent Technologies provides a 
toll-free customer Helpline (1 800 628-2888) 24 hours a day. You may want to 
allow only the coordinating system manager to contact the Helpline, because this 
person has the complete information that allows Lucent Technologies technicians 
to understand problems that you are experiencing. Under certain circumstances, 
you may be charged for consultation with Helpline personnel. Contact your Lucent 
Technologies representative or authorized dealer, if you have any questions 
concerning consultation charges.

The troubleshooting instructions in this chapter provide information about 
reviewing current programming on your local system. You can find out about 
current programming in the following three ways:

■

System Forms. Review the filled-out system form that includes the 
programming information you need. This method requires that forms be 
available and up-to-date.

■

System Reports. Appendix B, “Sample Reports,” includes samples of 
reports that you may require when troubleshooting private network 
problems, along with the menu options for selecting each report. To see a 
report, select the 

3ULQW

 option on the System Programming menu and then 

choose a report. The 

Feature Reference, Appendix F, includes samples of 

all system reports.

■

System Programming. Many of the system programming procedures that 
you may need to perform are summarized in Chapter 5, “

Network 

Management

.” 

System Programming includes instructions for accessing 

system programming by using the MLX-20L console or SPM software on a 
personal computer. The troubleshooting instructions also cite procedures 
from 

System Programming.