User ManualTable of ContentsTable of Contents3New Features and Enhancements15Release 6.1 Enhancements (August 1998)15Private Networking15Centralized Voice Messaging16Group Calling Enhancements16Transfer Redirect17Direct Station Selector17Call Forwarding17SMDR17Decrease in Call Set-Up Time17PRI Switch Type Test18Service Observing18Win SPM18Windows NT Driver18Prior Releases: Features and Enhancements19Release 6.0 Enhancements (February, 1998)19Private Networks19Group Calling Enhancements21Queue Control21Prompt-Based Overflow22Centrex Transfer via Remote Call Forwarding22Authorization Codes and RemoteCallForwarding23IMPORTANT SAFETY INSTRUCTIONS25About This Book27Intended Audience27How to Use This Book28Terms and Conventions Used28Typographical Conventions29Product Safety Labels29Security30Related Documents30How to Comment on This Book321. Introduction33Networking Concepts34Benefits of Networking36Tandem Trunking and TandemSwitching38Network Configurations40Lines and Trunks42Software Defined Network (SDN) Configuration49Considerations50Uniform Dial Plan51Centralized Voice Messaging System53Configuration Requirements53Tandem Facilities54Implementation of Centralized VMS/AA55Example56Networking Voice Messaging Systems582. Call-Handling Scenarios59Networking Guidelines60NonLocal Dial Plan60Non Local DEFINITY ECS or DEFINITY ProLogix Solutions Systems64Automatic Route Selection (ARS)65Remote Access66Programming Remote AccessoverTandemTrunks66Programming Regular Remote Access68Tandem Trunks68Security70Network Configuration Scenarios72Scenario 1: Two Systems, TandemPRIFacilities74Non-Local Dial Plans and Facilities Planning78Routing for Outside Calls84Intersystem Calling87Scenario 2: Two Systems, TandemTieFacilities90Company Needs90General Needs92Work Group Needs93Individual Needs96General System Description97Company-Wide System Equipment and Features97Work Groups99Individuals101Network Planning102NonLocal Dial Plans and Facilities Planning102Routing for Outside Calls109Intersystem Calling112Scenario 3: Four Systems in a Series,MixedFacili...115NonLocal Dial Plans and Facilities Planning117Routing for Outside Calls125Intersystem Calling128Scenario 4: Four Systems in a Star, Mixed Facilities132Non-Local Dial Plans and Facilities Planning134Routing for Outside Calls143Scenario 5: Large System Hub146NonLocal Dial Plans and Facilities Planning148Routing for Outside Calls152Intersystem Calling1543. Feature Interactions157Account Code Entry157Alarm157Allowed/Disallowed Lists158Authorization Code158Auto Answer All158Auto Answer Intercom158Auto Dial158Automatic Route Selection (ARS)159BargeIn160Callback160Caller ID161Calling Restrictions161CampOn162Centralized Voice Messaging (Release 6.1 and Later Systems)162Computer Telephony Integration (CTI) Link163Conference164Coverage165Digital Data Calls165Direct-Line Console (DLC)166Direct Station Selector (DSS)166Direct Voice Mail166Directories166Display167Do Not Disturb168Extended Station Status168Forward and FollowMe169Group Calling169Hands Free Answer on Intercom (HFAI)171HotLine172Labeling172Messaging172Music On Hold173Night Service173Paging173Park174Personal Lines174Pickup174Pools174Primary Rate Interface (PRI) and T1175Queued Call Console (QCC)176Reminder Service176Remote Access177Service Observing178Signal/Notify178Station Message Detail Recording (SMDR)179Speed Dial181System Renumbering182Transfer182Voice Announce to Busy183Voice Messaging Interface (VMI)1834. Security185Overview186Facility Restriction Levels and RemoteAccess189Remote Access Default Class of Restriction Settings190How Facility Restrictions Levels Work in a Network1935. Network Management197General Programming in Private Networks198Pool Assignment198Automatic Route Selection (ARS)199Setting Up ARS for Private Network Use199Facility Restriction Levels for Extensions200Remote Access with Barrier Codes201Clock Synchronization202System Date and Time204Tie Trunks205DID Trunks205Group Calling Enhancement206Centralized VMS/AA208Centralized Voice Messaging Programming209Centralized Automated Attendant Programming211Non-Local Dial Plan Numbering211Planning Guidelines212Task List: NonLocal Dial Plan Numbering214Programming Instructions214Switch Identifiers215Planning Guidelines215Task List: Switch Identifiers216Programming Instructions217Tandem PRI Facilities218PRI Facilities Switch Type219Planning Guidelines219Task List: Switch Type220Programming Instructions220Uniform Dial Plan Routing221Planning Guidelines221UDP Routes222Facility Restriction Levels222Digit Absorption223Other (Prepended) Digits224Voice and/or Data Routing225Task List: Uniform Dial-Plan Routing225Programming Instructions226Display Preferences forIntersystemCalls227Task List: Display Preferences for Intersystem Calls227Programming Instructions2276. Troubleshooting229Troubleshooting Guidelines andPreparation230Reviewing the NonLocal Dial Plan and Routing231Verifying Switch Identifiers232Call to a Non Local Extension: Unexpected Busy Tone233Call to Non Local Extension: Silence or Fast Busy Tone234Call to Non Local Extension: Warble Tone (Error Tone)239Calls to Non-Local Extensions: Unexpected Busy Tone241Call to Non Local Extension Reaches Wrong Extension242Call to NonLocal Extension:Messagefrom CO243Transfer to NonLocal ExtensionNotCompleted243Transfer Call to Non Local Extension Does Not Return244Conference: Cannot Add Call245DID Calls Not Completed245ARS Calls Are Blocked247Callback Does Not Work248Network Call Transmission Level (Volume) Too Low or Too High248MLX Displays: Network CallDisplayProblems250PassageWay Call Display Problems251ARS Calls Go to System Operator (Unassigned Extension)252DID or PRI Dial-Plan Routed CallsNot Completed252Excessive Line Noise on Voice and Data Calls253Station Message Detail Recording (SMDR) Reports Do Not Include Calls across the Network253Operator Hears Tones254Calls From a Remote System Do Not Reach the Centralized Voice Messaging System254Calls From a Remote System to Centralized Voice Messaging System Get the Wrong Message or Go To Operator257No Message Waiting Light Update258A. Customer Support Information261Support Telephone Number261Federal Communications Commission (FCC) Electromagnetic Inteference Information261Canadian Department of Communications (DOC) Interference Information262FCC Notification and RepairInformation262Installationand OperationalProcedures264DOC Notification and RepairInformation265Renseignements sur la notification du ministère des Communications du Canada et la réparation266Security of Your System: PreventingToll Fraud269Toll Fraud Prevention270Physical Security, Social Engineering, and GeneralSecurity Measures271Preventive Measures271Security Risks Associated with Transferring through Voice Messaging Systems272Preventive Measures272Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems274Preventive Measures274Security Risks Associated with the Remote Access Feature275Preventive Measures275Other Security Hints276Educating Users276Educating Operators277Detecting Toll Fraud277Establishing a Policy278Choosing Passwords279Physical Security279Limiting Outcalling279Limited Warranty and LimitationofLiability280Limitation of Liability281Remote Administration andMaintenance281B. Sample Reports283Dial Plan Report288Non-Local Dial Plan Report291Tie Trunk Information Report292DID Trunk Information Report293General Trunk Information Report294DS1 Information Report295PRI Information Report296Remote Access (DISA) InformationReport300Disallowed Lists Report301Access to Disallowed Lists Report301Automatic Route Selection Report302Extension Directory Report303Extension Information Report304Direct Group Calling Information Report (Local Members Only)306Direct Group Calling Information Report (Single Non-Local Member)307Error Log Report308Switch 56 Data Information Report309C. Voice/Fax Messaging Systems311Supported System Considerations312MERLIN LEGEND System312Intuity AUDIX312MERLIN LEGEND Mail312Messaging 2000313IS-III AUDIX Voice Power313Fax Messaging in a Centralized Voice Mail Configuration314D. Touch-Tone Receiver Requirements315System Requirements for Touch-Tone Receivers315Glossary321Index349Numerics349A349B349C350D351E352F352G352H352I353L353M353N354O354P354Q355R355S356T357U359V359W359Size: 3.34 MBPages: 360Language: EnglishOpen manual
