Nortel Networks NN43119-101 User Manual
Troubleshooting the IP Softphone 2050
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The following sections describe some common errors related to the TAPI
feature:
feature:
•
•
Attempting to use TAPI feature when IP Softphone
2050 is not active
2050 is not active
Description:
An error message appears when trying to place a call from a TAPI
application indicating that a resource needed is not available.
application indicating that a resource needed is not available.
Potential causes:
•
This is caused when the IP Softphone 2050 is not active when trying
to make the call.
to make the call.
Action:
Make sure the IP Softphone 2050 is active before using the feature. If it is
running, close the application and restart it. Try your call again. If the error
is still not resolved, contact your administrator.
running, close the application and restart it. Try your call again. If the error
is still not resolved, contact your administrator.
TAPI service provider is missing
Description:
An error message appears when placing a call from a TAPI application
indicating that a required line is not installed or is unavailable.
indicating that a required line is not installed or is unavailable.
Potential causes:
•
The file needed for TAPI service has been removed from the system
or is corrupt.
or is corrupt.
Action:
Verify that the IP Softphone 2050 TAPI Service Provider is in the list of
available telephony service providers by doing the following:
available telephony service providers by doing the following: