User ManualTable of ContentsRevision history9Contents11IP Softphone 2050 overview17Features17Components19Call Control window19Local Directory window19Settings window19System tray icon and menu20Expansion Module20i2050.exe application20IP Softphone 2050 Call Control window21Accessibility Interface21Call Control window22Accessibility Interface23Call Control window elements and functions24Hot keys27Adding a hot key27Removing a hot key28System tray icon and menu28IP Softphone 2050 Directories29Local Directory29Opening a Local Directory from the Call Control window30CS 1000 Directory30Personal Directory30Callers List31Redial List31Opening CS 1000 Directory features32Password Administration33Application Server Administration33Installing and setting up the IP Softphone 205034System requirements34Supported operating systems34Nortel USB Audio Kit34Installing the IP Softphone 205035Client Licensing35Managing contacts from the Local Directory36Adding contacts to a Local Directory36Editing contacts in the Local Directory37Deleting contacts from the Local Directory37Finding contacts in the Local Directory38Filtering a Local Directory39Dialing from the Local Directory39Managing Groups in the Shortcut Bar40Using the Properties dialog box41Properties - General tab42Properties - Details tab42Properties - Notes tab42Properties - Settings tab42Linking to external directories42Linking to the LDAP directory43Linking to Outlook44Linking to Windows Address Book directory45Adding external contacts to the Local Directory45Managing contacts from the CS 1000 Directory47Adding contacts to the Personal Directory47Editing CS 1000 Directory contacts48Making temporary edits to contacts48Deleting CS 1000 Directory contacts49Finding CS 1000 Directory contacts49Dialing from the Personal Directory49Dialing from the Redial List50Dialing from the Callers List50Managing IP Softphone 2050 calls51Making telephone calls51Answering telephone calls52Incoming Call Notification52Holding and retrieving telephone calls53Using Record On Demand key53Using SAVE key54Hanging up telephone calls55Support for TAPI applications55Viewing active status56IP Softphone 2050 Expansion Module58Using the Expansion Module59Working with Groups59IP Softphone 2050 Graphical External Application Server61Configuring the GXAS plugin61Starting the GXAS plugin61Selecting a GXAS application61Using the session window62IP Softphone 2050 USB Headset Adapter63Answering calls with the USB Headset Adapter65Hanging up calls with the USB Headset Adapter65Adjusting the volume with the USB Headset Adapter65Muting a call66Using the Smart Functions menu66Customizing the Smart Functions menu67Custom Functions for Smart Functions menu67IP Softphone 2050 macros70Entering a macro70Deleting a macro71Playing a macro71IP Softphone 2050 menu commands72Call Control window menu command72Using the File menu72Using the Edit menu73Using the Keys menu73Using the View menu74Using the Help menu74Using the Change menu75Using the Icon menu75IP Softphone 2050 Settings76Opening the Settings window76Using the Settings window77Profiles78Reset button78Creating new profiles79Removing profiles79Modifying profile names79Selecting profiles80Exporting profiles80Importing profiles81Server82Reset button82Using DHCP82Using IP addresses and DNS names83Restoring defaults83Resetting the connection84License Servers84Theme85Features85Macros86Audio86Sound Devices87Headset or handset device87Handsfree/Ringing/Paging Device87Hardware ID88MAC addresses88Reset button89However, if you make a change to the settings and select Apply or OK, the phone indicates that a reset needs to take place. A wa...89Selecting MAC addresses89Advanced Audio90Microphone Automatic Gain Control90Echo Cancellation90Noise Reduction90Listener IP91Notifications91Hot Keys92Text Replacements92Lamp Sounds93Key Type94Phone number dialog box94Accessibility Interface94Language95Expansion Module95Personal Call Recording96Plantronics USB Bluetooth Headset97USB Headset97Selecting the headset97Setting external lamp controls97Using the backlight99Configuring Smart Functions99About100Accessibility Interface101Control groups101Display101Line and Feature102Date and Time102Indicators102Accessibility Interface Menu102Navigating Control Groups and Menu Commands102Navigating Control groups103Navigating Menu Commands103Using hot keys104Limitations of Accessibility Interface104Configuring CS 1000 Directory user preferences105Choosing the language105Configuring the date and time106Enabling the Call Timer106Configuring Call Log options106Logging all/unanswered incoming calls107New call indication107Preferred name match108Area code setup109Name display format109Using Password Administration110Enabling Password Protection110Changing your personal password111IP Softphone 2050 Diagnostics113Overview113Using the IP Softphone 2050 diagnostics113Using the Diagnostics View menu114Troubleshooting the IP Softphone 2050115Connectivity problems115Communication server is unreachable115Unable to obtain valid license117Connection is reinitializing117Authorization failed118Unable to retrieve communication server parameters from DHCP server119Unable to connect to GXAS server119Service denied119Audio problems120Basic audio operation120One-way audio121Broken or choppy speech121Windows sound plays from the headset122Advanced audio problems due to network performance123Reset conditions123USB Headset problems124Headset not functioning124USB Headset Adapter features appear dimmed125Cannot hear audio through headset127Sound still comes out of my computer speakers127TAPI problems127Attempting to use TAPI feature when IP Softphone 2050 is not active128TAPI service provider is missing128Index131Size: 940 KBPages: 136Language: EnglishOpen manual
