Lucent Technologies 4.1 User Manual

This System Programming procedure identifies a button to be used to turn
Direct Extension Dial (DXD) on and off. This feature permits an outside caller to
dial an extension or Hunt Group directly, without the aid of the receptionist. It is
ideal for outside callers who frequently talk with specific employees or service
groups, and know the extension number they are trying to reach. When an
outside call rings on a line programmed with Direct Extension Dial, the system
picks it up after a specified number of rings and plays a short message
prompting the caller to dial the digits of the designated extension or Hunt Group.

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Do not use this feature in places where Hold Disconnect Time (#203) is not
recognized because if a caller hangs up after Direct Extension Dial answers,
the line will appear to be busy.

The Direct Extension Dial button returns to the status (on/off) it was in before
a power failure occurred or System Reset (#728) was used.

Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).

Calls that ring on Direct Extension Dial lines are picked up after two rings, as
a default. To change the number of rings, use Direct Extension Dial Delay
(#112).

You must use Direct Extension Dial Record/Playback to record a
message to prompt callers to dial an extension number or Hunt Group
number after the system answers an outside call.

If Direct Extension Dial is on, callers hear ringing when the call is transferred
regardless of the Music On Hold (#602) or Ring on Transfer (#119) setting.

By default, unanswered calls return to extension 10. You can use Transfer
Return Extension (#306) to specify a different Transfer Return Extension for
extension 10. In this case, all unanswered Direct Extension Dial calls return
to the specified extension as well as unanswered calls manually transferred
by extension 10.

If Do Not Disturb is active at a directly dialed extension, the call returns to
extension 10 (or its transfer return extension), unless Call Forwarding, Call
Coverage, or VMS Cover is used.

You can set SMDR Talk Time (#611) to Active to include the Talk field on
call reports. For an incoming outside call answered by Direct Extension
Dial, this field shows the call duration minus the time the greeting played
and the caller waited for someone to answer the call.

Automatic System Answer is an alternative system answering feature that
aids the receptionist during busy periods.

Direct Extension Dial Button (#113)