Lucent Technologies 4.1 User Manual
Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that
provides records of call activity. Call reporting information provides you with the
ability to:
provides records of call activity. Call reporting information provides you with the
ability to:
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Detect unauthorized calls
Bill clients or projects
Bill back by department
Reduce telephone costs by identifying the need to change
telecommunications services (like adding a WATS line for calls to a
particular area code)
telecommunications services (like adding a WATS line for calls to a
particular area code)
Print Caller ID information
Call reporting information is recorded after each call is completed. For outgoing
calls, the system records information for each call that lasts more than 10
seconds. The timing begins when you lift the handset or press [
calls, the system records information for each call that lasts more than 10
seconds. The timing begins when you lift the handset or press [
Spkr
] to access
an outside line. For incoming calls, the timing begins when the call is answered.
Timing stops when the call is disconnected.
Timing stops when the call is disconnected.
The system sends the information through a 1200-baud serial interface to either
a serial printer or a call accounting device. The device connects directly to the
SMDR jack on the primary processor module.
Programming
Use the following programming procedures for call reporting:
SMDR Record Type (#608) to specify the type of calls that you want to
record for call reporting—either all calls or outgoing calls only.
record for call reporting—either all calls or outgoing calls only.
SMDR Top of Page (#609) to notify the system that the printer has been
aligned to the top of a new page.
aligned to the top of a new page.
SMDR Output Format (#610) to identify whether a maximum of 15 digits
or 24 digits is printed for dialed numbers on the call report.
or 24 digits is printed for dialed numbers on the call report.
SMDR Talk Time (#611) to include a field on the call report that records
the time a user spends on an incoming outside call—from the time the
user answers the call to the time the call is disconnected from the system.
the time a user spends on an incoming outside call—from the time the
user answers the call to the time the call is disconnected from the system.
Forced Account Code Entry (#307) to identify extensions that are
required to enter an account code prior to making outside calls and
Forced Account Code List (#409) to create a list of valid account codes.
required to enter an account code prior to making outside calls and
Forced Account Code List (#409) to create a list of valid account codes.
Display Language (#303) to specify the language to be used for display
messages. The call report header is printed in the same language as is
specified for extension 10.
messages. The call report header is printed in the same language as is
specified for extension 10.
4-8
Using Auxiliary Equipment