Lucent Technologies 4.1 User Manual
Station (Extension). This usually is the extension that answered or
placed the call. For redirected incoming calls, the last extension on the
call is shown on the report, as follows:
placed the call. For redirected incoming calls, the last extension on the
call is shown on the report, as follows:
– For transferred incoming calls: the destination extension.
– For transferred outgoing calls: the originating extension.
– For pickup calls: the extension picking up the call.
– For forwarded calls: the extension answering the forwarded call.
– For coverage calls: the extension answering the coverage call.
If the calling party hangs up on an Automatic System Answer or Direct
Extension Dial call before someone at an extension answers, this field
shows 00.
Extension Dial call before someone at an extension answers, this field
shows 00.
Account Code. This is the account code (up to 16 digits) assigned to
the call. This code typically is used for charging calls to a specific
project or department.
the call. This code typically is used for charging calls to a specific
project or department.
Talk. This is the time a user spends on an incoming outside call—from
the time the user answers the call to the time the call is disconnected
from the system. The talk time is shown in hh:mm:ss format, where hh is
the hour, mm is the minutes, and ss is the seconds.
the time the user answers the call to the time the call is disconnected
from the system. The talk time is shown in hh:mm:ss format, where hh is
the hour, mm is the minutes, and ss is the seconds.
If the call is answered by the Automatic System Answer or Direct
Extension Dial feature, this field does not include the time the caller
listens to the greeting or waits for someone to answer the call. For all
other calls, the time in this field is the same as the time in the Duration
field.
Extension Dial feature, this field does not include the time the caller
listens to the greeting or waits for someone to answer the call. For all
other calls, the time in this field is the same as the time in the Duration
field.
This field is included on the call report only if SMDR Talk Time (#611)
is set to Active.
is set to Active.
Considerations
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The call report header prints in the Display Language (#303) specified
for extension 10.
for extension 10.
If a report cannot print because the printer is jammed or out of paper, the
system will store up to 45 records in its memory until they can be printed.
Additional calls will not be recorded.
system will store up to 45 records in its memory until they can be printed.
Additional calls will not be recorded.
Before including the Talk field on call reports or changing the output
format to 24 digits, check the documentation shipped with the call
accounting device to verify that these options are supported.
format to 24 digits, check the documentation shipped with the call
accounting device to verify that these options are supported.
If SMDR Talk Time (#611) is set to Active and SMDR Output Format
(#610) is set to 24 digits, the combined length of the fields for a call
record will be greater than the 80 characters supported by most printers.
If call records wrap around to the next line, reduce the font size or
increase the characters-per-inch setting for the printer. If necessary,
change the SMDR Output Format back to 15 digits.
(#610) is set to 24 digits, the combined length of the fields for a call
record will be greater than the 80 characters supported by most printers.
If call records wrap around to the next line, reduce the font size or
increase the characters-per-inch setting for the printer. If necessary,
change the SMDR Output Format back to 15 digits.
In the event of a power failure, records of any calls in progress are lost.
4-10
Using Auxiliary Equipment