First Virtual Communications 1150E User Manuals

User Manual (English)

User Manual

Table of Contents

Title page
1
Revision history
3
Contents
5
About the Nortel IP Phone 1150E
11
Entering and editing text
26
Connecting the components
30
- Before you begin
  31
- Connecting the components of the phone
  31
Configuring Telephone Options
36
- Using the Telephone Options menu
  37
- Using the Password Admin menu
  56
Call Center Agent/Supervisor Features
59
Call Center Agent features
64
- Use Activity Code
  64
- Answer Call Center calls
  64
- Call Forcing
  65
- The Emergency Key
  66
- Use Not Ready
  66
- Activate Make Set Busy
  67
- Making non-ACD calls
  67
- Contact your supervisor
  68
- Use Walkaway and Return from Walkaway
  69
Call Center Supervisor Features
72
- Agent Keys
  72
- Answer Agent
  73
- Answer Emergency
  73
- Call Agent
  74
- Use the Supervisor Observe and Supervisor Headset Port
  74
- Observe Agent
  75
- Interflow
  77
- Night Service
  77
IP Phone 1150E non-ACD call features
79
- Make a call
  79
  - Using Predial
    80
  - Using Auto Dial
    81
  - Using Ring Again
    82
  - Using Last Number Redial
    83
  - Using Speed Call
    83
  - Using System Speed Call
    85
  - Using Hot Line
    86
- Using Intercom calling
  86
- Answering a call
  87
- While on an active call
  88
- Transferring a call
  89
- Using Timed Reminder Recall
  90
- Using Attendant Recall
  91
- Using Call Park
  91
- Calling Party Number/Charge Account
  93
- Displaying incoming calls
  93
- Tracing a Malicious call
  94
Additional Call Features
96
- Using the buzz signal
  96
- Using Call Page Connect to make an announcement
  96
- Charging a call or charging a forced call
  97
- Using Enhanced Override
  100
- Using Forced Camp-on
  101
- Override Feature
  102
- Using Privacy Release
  103
- Using Radio Page
  103
- Using Voice Call
  105
- Using the Voice Messaging control screens
  106
- Activate Automatic Answerback
  108
- Activate Call Pickup
  108
- Use Call Waiting
  109
- Forward calls
  111
- Forward internal calls only
  112
- Use Remote Call Forward
  113
- Secure your phone
  115
- Set up a Conference call
  116
- Join a call
  117
- Selectable Conferee Display and Disconnect
  118
- Use Group Call
  119
Additional phone features
122
- Using the Personal Directory
  122
- Using the Callers List
  125
- Using the Redial List
  127
- Using Virtual Office
  129
- Using Media Gateway 1000B
  138
  - Using Test Local Mode
    139
  - Using Resume Normal Mode
    139
  - Troubleshooting MG 1000B
    140
Regulatory and safety information
141
- DenAn regulatory notice for Japan
  144
- Other
  144
Terms you should know
145
Index
149

Size:

2.46 MB
Pages:

154
Language:

English