User ManualTable of ContentsGFI FAXmaker - an overview9Introduction to GFI FAXmaker9How to deploy GFI FAXmaker for Exchange/SMTP 129How GFI FAXmaker works with Exchange 2000/20039How it works from the client11How GFI FAXmaker works with Exchange 5.511How it works from the client12How GFI FAXmaker works with Lotus Notes/Domino12How it works from the client13How GFI FAXmaker works with an SMTP/POP3 server13How it works from the client13How GFI FAXmaker works with multiple mail servers14How GFI FAXmaker works with an ISP hosted mail server14How it works from the client15How users send a fax15How users view received faxes16Installing the fax devices19Which fax devices to use with GFI FAXmaker?19Installing an Eicon Diva Server ISDN Adapter19Installing a Brooktrout Fax Board21Installing a Brooktrout TR1034 or Trufax ISDN card drivers21If using a Brooktrout TR114 or Trufax analog card:25Troubleshooting Brooktrout cards29Installing the Brooktrout SR140 (FoIP)29Installing the Brooktrout SR14029Installing fax modems or multi port fax boards35Installing modems using GFI modem drivers36Installing modems using the windows fax drivers36Installing GFI FAXmaker39System Requirements39GFI FAXmaker FAX Server:39GFI FAXmaker client:40Installing the GFI FAXmaker server software40Running the GFI FAXmaker configuration wizard43Step 1: Choosing your mail server43Step 2: Configuring the fax devices45If you use Fax modems:45If you use ISDN or Brooktrout cards46Step 3: Specifying the fax administrator & users46If you have Active Directory46If you don’t have Active Directory47Step 4: Test the mail server connection and start services49Step 5: After running the GFI FAXmaker wizard51Installing the connector on a remote Exchange server machine52Upgrading from earlier GFI FAXmaker versions52Entering your License key after installation53Installing the OCR module53Installing the clients55Introduction to the GFI FAXmaker client software55System requirements:55Installing the client software55Specifying email address58Set-up Command line options59Examples60GFI FAXmaker client user manual60Remote deploying the FAXmaker client with GFI LANguard N.S.S60Step 1: Download the FAXmaker client set-up file in MSI form60Step 2: Select the machines on which to install the software60Step 3: Specify software to deploy61Step 4: Start the deployment process61Installing the GFI FAXmaker client on Terminal server client61Configuring Fax lines63Configuring a fax line63Setting up fax lines for an ISDN card64Finding out the exact MSN numbers66Setting up fax lines for a Brooktrout fax card66Setting up fax lines for the Brooktrout SR14068Setting up fax lines for a fax modem70Line options72Advanced options73Backing up faxes74DTMF/DID routing options74Configuring Fax routing75Introduction to fax routing75DID routing (ISDN)75Ordering a new ISDN line75Using available ISDN lines behind a PBX75DID routing (analog/digital)76Ordering a new DID trunk76Using extra DID lines via your PBX76MSN routing (ISDN only)77OCR Routing77Line routing77Routing to a public folder or to an individual user77CSID routing77General routing options78Specifying default routers78Creating printers to route to79Using Backup2Folder to route to folder80Configuring DID/DTMF Routing (ISDN/Analog/Digital)81Adding DID/DTMF routes82Importing/Exporting a range of DID routes83Configuring MSN routing84Adding MSN routes84Configuring OCR routing85Adding an OCR route87Routing to a public folder in Exchange88For Exchange 2000/200388For Exchange 5.592Configuring Line routing95Adding a line route95Configuring CSID routing95Adding CSID routes95Configuring Fax server options97Document Conversion configuration97Troubleshooting Microsoft Office document conversion98Configuring Licensed users98Importing FAXmaker users from a text file:98Configuring the Email2Fax gateway99POP3 connector100Sending & receiving options100Receiving options102Configuring Fax administrators103Dialing Options103International dialing104National dialing105Exceptions105Notes for Users / inputting the fax number106Transmission reports106Header/Footer/Stamping options107Junk Fax filter110Call blocking111OCR111Installing the OCR module112Miscellaneous options113Unlimited user options113Performance options113Auto-print options114Troubleshooting options114Fax server options114Public contacts114General116Licensing116Version Information117GFI MailEssentials.118GFI support118Configuring fax archiving118GFI MailArchiver for Exchange118Archiving to an e-mail archiving solution118Archiving directly to a database119Configuring Cover pages123Introduction to cover pages123Adding Cover Pages/Cover notes123Adding a cover page123Specifying a default cover page124General cover page options124Designing cover pages126Supported merge-fields127Fax server monitoring129The GFI FAXmaker monitor129Viewing the fax line & device status129Viewing the fax queue130Viewing the Message Transfer Agent status130Installing the FAXmaker monitor remotely131Configuring the GFI FAXmaker server remotely131Switching to another fax server to monitor131Remote monitoring permissions132NetPrintQueue2FAX135Introduction to Netprintqueue2FAX135Configuring the Netprintqueue2FAX feature136Configuring search fields136Configuring a delimiter136Installing the printer driver on the clients machine137Using the NetPrintQueue2FAX feature138Sending a fax broadcast using NetprintQueue2FAX139Why the fax separator is needed139Use Text API commands140The SMS gateway141Introduction to the SMS gateway141What is SMS?141Why use an SMS gateway?141Requirements of the SMS gateway141Supported mobile phones/GSM devices142Web based SMS providers142Configuring the GFI FAXmaker SMS gateway142Configure the Web2SMS service144Configuring a custom SMS service144Configuring the Clickatell service146Configuring the SMS server147Configuring the GFI Simple Inbuilt SMS server147Configuring the Inbuilt SMS server148Troubleshooting GSM SMS modems151Routing received SMS messages152Configuring SMS archiving153SMS log files153Sending an SMS153Directly from Outlook153Using the GFI FAXmaker SMS form154Advanced use155Installing GFI FAXmaker in a Microsoft Exchange cluster envi155The send log and receive log file155Send log file155Receive log file155The GFI FAXmaker Call accounting module/Log viewer156Setting up the Call accounting/Log viewer module156Using the Call accounting/Log viewer module157HP Digital Sender integration157Customizing transmission reports159Internet site http://www.gfi.com160The GFI FAXmaker API's161Introduction to the GFI FAXmaker API's161NetPrintQueue2FAX161GFI FAXmaker Text API161Text API161To send out a text file automatically:162The Text API Coverpage163Fax options163To specify a cover page163To specify a front cover page163To specify a fax header163To specify high or normal resolution164To schedule a fax164To specify a billing code164To specify the subject164To specify priority164To request which fax line to use164To demand which fax line to use165To specify the sender of the message165To attach a file to your fax165Multiple options165The Exchange 2000/2003 SMTP connector167About the Exchange 2000/2003 SMTP connector167Connector scope167Creating the connector manually167Configuring Exchange Server 5.5 for faxing175Introduction175Configuring Microsoft Exchange 5.5175Disabling RTF for the faxmaker.com and smsmaker.com domains178Configuring the GFI FAXmaker users180Configuring GFI FAXmaker for Lotus Notes181Introduction181Configuring Lotus Domino/Notes server 6.5181Step 1: Allow mail relay from Lotus Domino/Notes server181Step 2: Add a foreign SMTP domain on the Lotus server183Configuring Lotus Domino/Notes server 6185Step 1: Create a mailbox database on the Domino server185Step 2: Configure the Person for the FAXmaker Domino databas185Step 3: Give the FAXmaker Person permission on the FAXmaker186Step 4: Remove default $POP3 View187Step 5: Add the FAX Foreign Domain188Configuring Lotus Notes 4 & 5189Step 1: Setting up a Fax database in Lotus Notes189Step 2: Define the database as a POP Mailbox190Step 3: Setting up of forwarding of the domain190Step 4: Modifying the GFI FAXmaker notes mailbox views.192Configuring the Email2Fax gateway in GFI FAXmaker193Configuring the GFI FAXmaker users193Configuring an SMTP/POP3 server for faxing195Introduction195Configuring the Email2Fax Gateway195Configuring the GFI FAXmaker users197Troubleshooting199Introduction199Knowledgebase199Request support via e-mail199Request support via web chat200Request support via phone200Support website:200Web Forum200Build notifications200GFI FAXmaker ReportPack - Introduction201About GFI ReportCenter201About the GFI FAXmaker 12.0 ReportPack202Components of the GFI FAXmaker 12.0 ReportPack202GFI ReportCenter framework202GFI FAXmaker 12.0 default reports204Report scheduling service204Key features204Centralized reporting204Default reports204Distribution of reports via email204Report export to various formats205Printing205Report scheduling205Report customization205Favorites205Wizard assisted configuration205License scheme and evaluation period205Evaluation period205Purchasing a license key205GFI FAXmaker ReportPack - Installation207System requirements207Installation procedure207Launching GFI FAXmaker 12.0 ReportPack for GFI ReportCenter211Selecting a product211GFI FAXmaker ReportPack - Default reports213Introduction213Generating a default report213Example: Generating a “Weekly Fax Usage Report” report based214Viewing the generated report215Report browsing options215Report storage and distribution options216Adding default reports to the list of favorite reports216GFI FAXmaker ReportPack - Custom reports217Introduction217Creating a new custom report217Generate a custom report219Editing a custom report220Deleting a custom report220Adding custom reports to the list of favorite reports220GFI FAXmaker ReportPack - Scheduling reports221Introduction221Scheduling a report221Viewing the list of scheduled reports227Viewing the scheduled reports activity227Enable/disable a scheduled report228Editing a scheduled report229Deleting a scheduled report229GFI FAXmaker ReportPack - Configuring default options231Introduction231Which GFI FAXmaker reporting database is being used?231Configuring the GFI FAXmaker reporting database source231Configuring default scheduling options233GFI FAXmaker ReportPack - General options235Entering your license key after installation235Viewing the current licensing details236Viewing the GFI FAXmaker 12.0 ReportPack version details236Checking the web for newer builds236GFI FAXmaker ReportPack - Exporting Settings239Introduction239Exporting the GFI FAXmaker 12.0 ReportPack Settings239Importing the GFI FAXmaker 12.0 ReportPack Settings240GFI FAXmaker ReportPack - Default Reports List243Fax Reports243Weekly Fax Usage244User Fax Usage245Estimated Saved Costs246Fax Line Usage246SMS Reports247Daily SMS Usage247Weekly SMS Usage248User SMS Usage249GFI FAXmaker ReportPack - Troubleshooting251Introduction251Knowledge Base251Request technical support via email251Request technical support via web chat252Request technical support via phone252Web Forum252Build notifications252Size: 2.86 MBPages: 253Language: EnglishOpen manual