User ManualTable of ContentsTable of Contents3Preface9Chapter 1: TalkSwitch Installation131.1 TalkSwitch package contents131.2 Configuration software system requirements141.3 Unit front panel141.4 Unit back panel151.5 Installing the configuration software171.5.1 Installing the software for the first time171.5.2 Upgrading the TalkSwitch software and firmware171.6 Initial configuration201.7 Connect TalkSwitch to a network or a PC211.7.1 Ethernet connection211.7.2 USB Connection221.7.3 Serial connection231.7.4 Internet connection241.7.5 File connection261.8 Connecting devices271.8.1 Connecting incoming telephone lines281.8.2 Connecting local extension telephones and other devices281.8.2.1 Connecting a regular single-line telephone291.8.2.2 Connecting a regular dual-line telephone291.8.2.3 Connecting regular multi-line phones301.8.2.4 Connecting an IP phone301.8.2.5 Attach an internal or an external modem301.8.2.6 Connecting fax machines311.8.3 Connecting devices to the music jack331.8.4 Connecting to the PA (public address) jack331.9 Networking TalkSwitch units on a LAN331.9.1 Connecting TalkSwitch units to a LAN331.9.1.1 Ethernet switch341.9.2 Power up all the TalkSwitch units341.9.3 Setting or changing the unit ID351.9.4 How unit IDs affect system extension numbers351.9.5 Keep track of the lines and extensions361.9.6 Optimizing the system for networked use371.10 Installing a memory card381.11 Upgrading TalkSwitch Units391.12 What the flashing lights mean391.13 Verifying the connections40Chapter 2: TalkSwitch configuration412.1 System Configuration412.1.1 The configuration screen412.1.1.1 File Menu422.1.1.2 View Menu422.1.1.3 Tools Menu432.1.1.4 Help Menu432.1.1.5 Configuration navigation442.1.2 Special considerations when connecting multiple units to a LAN452.2 System Information472.2.1 Administration472.2.2 IP Configuration492.2.3 Telephone Lines522.2.4 Line hunt groups542.2.5 Automatic Route Selection and Toll Restriction562.2.6 Fax information612.2.6.1 Dedicated fax line622.2.6.2 Distinctive ring fax detection642.2.6.3 Automatic fax detection652.2.7 Local extensions662.2.8 Remote extensions702.2.9 Extension ring groups732.2.10 On-Hold/Ringback752.2.10.1 External audio source752.2.10.2 Internal audio file772.3 Voicemail792.3.1 Mailbox options792.3.2 Voicemail notification802.3.2.1 Dialed notification802.3.2.2 Message waiting light832.3.2.3 E-mail notification832.3.3 Global Settings862.3.3.1 Voicemail manager882.4 Call Handling902.4.1 Modes902.4.2 Auto attendant922.4.2.1 Adding/configuring an auto attendant922.4.2.2 Record, play or erase auto attendant messages942.4.2.3 Select routing options for each auto attendant962.4.2.4 Automatic fax detection972.4.2.5 No selection was made at the auto attendant982.4.2.6 Additional features at the auto attendant982.4.3 Telephone Lines992.4.4 VoIP Numbers1012.4.5 Call Cascade1022.4.5.1 Local extensions1022.4.5.2 Remote extensions1052.4.5.3 Extension ring groups call cascade1072.4.5.4 Call cascade examples1092.5 Call Back/Call Bridge1102.5.1 Auto call back1112.5.2 Prompted call back1142.5.3 Call bridge1152.6 Options1172.6.1 Permissions1172.6.2 Audio Controls1192.6.3 Transfer Options1202.6.4 Miscellaneous1222.6.5 Troubleshooting1242.6.5.1 Troubleshooting - Advanced126Chapter 3: Using TalkSwitch1293.1 In the Office - Receiving calls with or without the auto attendant1293.1.1 Receiving calls using the auto attendant1293.1.2 Receiving calls without the auto attendant1303.2 In the Office - Making and receiving calls using an analog phone1303.2.1 Making calls from a local extension without direct line access1303.2.2 Receiving calls at a local extension1313.2.3 Placing calls on hold at a local extension1323.2.4 Transferring calls from an extension1323.2.4.1 Unscreened transfer1323.2.4.2 Screened transfer1333.2.5 Transferring calls from a local extension to an external phone1333.2.6 Parking and retrieving calls at a local extension1343.2.6.1 Parking a call1343.2.6.2 Retrieving a parked call at another local extension1343.2.6.3 Using call park with the paging option1353.2.7 Queuing and retrieving callers1353.2.7.1 Queuing calls to a single extension1353.2.7.2 Queuing callers to an extension ring group1363.2.8 Using call waiting1363.2.9 Conference calling1373.2.9.1 Two local TalkSwitch extensions and one outside caller1373.2.9.2 Two outside callers and one local extension1373.3 In the Office - Making and receiving calls using an IP phone1383.3.1 Making calls from a local IP extension (IP phone)1383.3.2 Receiving calls at a local IP extension1393.3.3 Hold and transfer1403.3.3.1 Hold1403.3.3.2 Unscreened transfer1403.3.3.3 Screened transfer1403.3.3.4 Transfer from a IP extension to any outside number1413.3.4 Call park - Parking and retrieving callers1423.3.4.1 Parking a caller1423.3.4.2 Retrieving a parked call1423.3.4.3 Using call park with the paging option1423.3.5 Queuing and retrieving callers1423.3.6 Using the TalkSwitch call waiting feature1433.3.7 Conference calling with TalkSwitch1433.3.7.1 Two TalkSwitch local extensions and one outside caller1433.3.7.2 Two outside callers and one local extension1443.4 Making and receiving calls using VoIP1443.5 Using regular or IP phones connected in parallel to TalkSwitch1453.6 Modems and telephone line access1463.7 Out of the Office - Receiving calls with call forwarding (analog and IP)1473.7.1 Three ways to forward calls1473.7.2 Transferring calls from a remote extension1483.7.3 Screening options for forwarded calls1483.7.4 Calls over VoIP with IP phones and Gateways1493.8 Using the voicemail system1503.8.1 Activating voicemail boxes1503.8.2 Retrieving messages and accessing a voice mailbox1513.8.3 Recording an announcement on a regular or an IP phone1533.8.4 Pager and cell phone notification1543.9 Music on hold1543.10 Mode switching options1553.11 Out of the Office - Making calls with call Back and call bridge1563.11.1 Using call bridge1563.11.2 Using call back157Chapter 4: Call detail record (CDR) logging1594.1 Enabling call detail record (CDR) logging1594.2 Retrieving data1604.2.1 Web interface - Store to File on TalkSwitch1604.2.2 Serial interface - Real-time to Serial Port1624.3 Analyzing the data164Chapter 5: VoIP information1675.1 Introduction to VoIP1675.2 Optimizing Your IP Network for VoIP1685.2.1 The broadband connection1685.2.2 The router/NAT/firewall1685.2.3 Connecting to a LAN and IP network1695.2.3.1 Confirm sufficient network capacity for VoIP1695.2.3.2 Confirm router/firewall path for voice data1705.3 Setting up a VoIP network1715.3.1 Connect TalkSwitch or SIP-compatible gateways1715.3.2 Select which TalkSwitch to use as the SIP network server1725.3.2.1 Which location and unit should be the SIP server?1725.3.3 Assign phone numbers to each VoIP location1735.4 VoIP Configuration1745.4.1 Configure TalkSwitch IP addresses1745.4.1.1 Set the TalkSwitch local IP address1745.4.1.2 Set the TalkSwitch public IP address1755.4.2 Configure TalkSwitch Profile1765.4.2.1 TalkSwitch Profile1765.4.2.2 Service Provider profile1805.4.3 VoIP Numbers1825.4.3.1 Assign VoIP phone numbers1835.4.3.2 Configure call handling for VoIP numbers1845.4.3.3 Assign service provider phone numbers1855.5 FAQ1865.6 VoIP network administration form1926.1 Troubleshooting1936.1.1 Problems that may occur during configuration1936.1.2 Problems that may occur while using the TalkSwitch features1946.1.2.1 The auto attendant1946.1.2.2 Music on hold1956.1.2.3 Call routing with local extensions and home phones1956.1.2.4 Answering and fax machines1966.1.2.5 Other possible local extension problems1966.1.2.6 Multiple TalkSwitch units connected to the same LAN1976.2 Support199Appendix A: Functions and Commands201Appendix B: TalkSwitch and Telephone Company Calling Services205Appendix C: TalkSwitch and Power Interruptions209Appendix D: Safety and Regulatory Information211Appendix E: TalkSwitch One-Year Warranty and Return Policy215Appendix F: Specifications219Appendix G: Copyright and Licensing Notices221Appendix H: Home/Office Wiring Guide225Glossary233Index241Size: 8.39 MBPages: 243Language: EnglishOpen manual