Toshiba CIX-SG-CCACD-VB User Manuals

Toshiba

User Manual (English)User Manual (English)

User Manual

Table of Contents

Contents
5
Introduction
7
- Conventions
  8
- Related Documents/Media
  9
  - CD-ROMs
    9
The Grand Tour 1
11
- ACD Agent
  11
- ACD Group Supervisor
  12
- ACD Telephone
  12
  - Flexible Buttons
    14
  - Extension Number Buttons
    15
- Agent Telephone Status
  16
- Tones
  16
Status Features 2
17
- Logging In/Out
  17
- Unavailable and Available
  20
- End Wrap Up Time
  21
- Status Display
  22
- Shift Mode
  24
- Queue Alarms
  25
Call Features 3
27
- Feature Interaction
  27
- Answering Calls
  28
- Hold
  28
- ACD Call Pickup
  29
- ACD Help
  30
- Agent Assistance (Help) Call
  31
- Work Units
  32
- Call Monitoring/Join Call
  33
Index
35

Size:

449 KB
Pages:

38
Language:

English

User Manual

Table of Contents

Size:

339 KB
Pages:

38
Language:

English