用户手册目录Contents5Introduction7Conventions8Related Documents/Media9CD-ROMs9The Grand Tour 111ACD Agent11ACD Group Supervisor12ACD Telephone12Flexible Buttons14Extension Number Buttons15Agent Telephone Status16Tones16Status Features 217Logging In/Out17Unavailable and Available20End Wrap Up Time21Status Display22Shift Mode24Queue Alarms25Call Features 327Feature Interaction27Answering Calls28Hold28ACD Call Pickup29ACD Help30Agent Assistance (Help) Call31Work Units32Call Monitoring/Join Call33Index35文件大小： 448.8 KB页数： 38Language: English打开用户手册
用户手册目录ACD Agent1ACD Group Supervisor2ACD Telephone2Flexible Buttons4Extension Number Buttons5Agent Telephone Status6Tones6Logging In/Out7Unavailable and Available10End Wrap Up Time11Status Display12Shift Mode14Queue Alarms15Feature Interaction17Answering Calls18Hold18ACD Call Pickup19ACD Help20Agent Assistance (Help) Call21Work Units22Call Monitoring/Join Call23Index25文件大小： 339.3 KB页数： 38Language: English打开用户手册
