KitchenAid 30-Inch 4 Element Induction Cooktop, Architect® Series II Uso Y Cuidado

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Is the display flashing “Er” and numbers? If an “Er” and a 
series of numbers appear in the display panel, turn power off 
at the circuit breaker. Turn on again. If problem continues, call 
customer service. See “Assistance or Service” section.

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Is the display flashing “F” or “C” and numbers? If “F” or 
“C” and a number are alternately flashing on the display, refer 
to the following table for possible solutions.

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Is there a low humming? This occurs when cooking at high 
power. The cause of this is the amount of energy that is 
transmitted from the appliance to the cookware. This sound 
will quiet or go away when the power is turned down.

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Is there a crackling? This sound occurs when cookware is 
used that consists of different materials. The noise is caused 
by vibrations in the joint faces between the different layers. It 
may change depending on the amount and type of food 
being cooked.

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Is there a fan noise? The electronics require a controlled 
temperature in order to function reliably. The cooktop is fitted 
with a fan that runs at various speeds according to the 
temperature detected. The fan may also continue to run even 
after the cooktop has been switched off, if the temperature it 
detects is too high.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below.

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
use only factory specified parts. These factory specified parts will 
fit right and work right because they are made with the same 
precision used to build every new KITCHENAID

®

 

appliance. 

To locate factory specified parts in your area, call us or your 
nearest KitchenAid designated service center.

Call the KitchenAid Customer eXperience Center toll free: 
1-800-422-1230.

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Features and specifications on our full line of appliances.

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Installation information.

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Use and maintenance procedures.

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Accessory and repair parts sales.

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Specialized customer assistance (Spanish speaking, hearing 
impaired, limited vision, etc.).

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Referrals to local dealers, repair parts distributors and service 
companies. KitchenAid designated service technicians are 
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your 
area, you can also look in your telephone directory Yellow 
Pages.

If you need further assistance, you can write to KitchenAid with 
any questions or concerns at:

KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

An object, liquids 
or soils are 
putting pressure 
on the control 
panel.

Thoroughly wipe or remove 
any object on touch keys.

The power 
voltage is too low 
or too high.

Turn off the cooktop. Wait 
5 seconds, then turn it back 
on. If this continues, contact a 
qualified electrician.

The surface 
cooking area has 
overheated.

The surface cooking area 
automatic shutoff was 
activated. Wait 5 minutes for it 
to cool down, then turn it back 
on. Turn off oven if it is running 
a self cleaning cycle.

Call customer service. See the 
“Assistance or Service” 
section.