Gaggenau VR414610 Manual

You can often easily eliminate problems that may 
occur on your own. Before calling customer service, 
take into account the following information.

9

Risk of electric shock
Incorrect repairs are dangerous. Repairs may 
only be carried out by one of our trained after-
sales engineers. If the appliance is faulty, 
unplug the mains plug or switch off the fuse in 
the fuse box. Contact the after-sales service.

If your appliance needs repairs, our customer service 
is there for you. We work hard to help solve problems 
quickly and without unnecessary service calls, getting 
your appliance back up and running correctly in the 
least amount of time possible.

When you call, please indicate the product number 
(E-Nr.) and serial number (FD-Nr.) so that we can 
support you in a qualified manner. You will find the 
type plate with these numbers on the bottom of the 
appliance. To avoid having to search for a long time 
when you need it, you can enter your appliance data 
and the customer support telephone number here.

Please read the use and care instructions provided 
with your appliance. Failure to do so may result in an 
error in using the appliance. This could  result in a 
service call that instead of fixing a mechanical issue is 
only needed for customer education. Such calls are 
not covered by the appliance warranty.

Please find the contact data of all countries in the 
enclosed customer service list.

You can rely on the manufacturer’s expertise. Rest 
assured that the repair will be handled by trained 
service technicians who have the original replacement 
parts for your appliance.

Appliance does not heat up. Illuminated 
rings light up.

Overheating protection: grill has been 
operated at the level 12 for a very long 
time.

The appliance turns itself on again auto-
matically after it has cooled down enough.

Appliance does not heat up. Illuminated 
rings flash fast.

Safety shut-off: appliance has not been 
operated in the past four hours. 

Turn the control knob to 0 and then switch 
on again, if necessary.

Power outage: after a power outage, 
the appliance stays switched off for 
safety reasons.

Turn the control knob to 0 and then switch 
on again, if necessary.

Appliance does not heat up. Illuminated 
rings do not light up.

Installation error

Check correct fitting of the connecting 
cable to the control panel. The plug must 
engage.

The corners of the appliance curve 
upwards slightly during operation.

The heat causes the cooktop's metal 
to expand.

This is normal. No curving is visible after 
cooling down.

Customer Service O

877 442 4436 
toll-free

800 828 9165