Casio 40DHB0002USAR Manual De Usuario

Phone Manager 

If Phone Manager is being used in Agent Mode (Phone Manager Pro only) an additional set of icons 
appear: 

• 

Busy Wrap Up: Allows you to go in and out of busy wrap-up state. The Status tab shows 

"Busy Wrap Up" when in that state.  

• 

If the Busy Wrap Up icon is grayed out (

), this mean that you are currently not a member 

of any group, see Select Group below. If all your group memberships are removed or disable 
when in busy-wrap up, Phone Manager will continue to display Busy Wrap Up until restarted.   

• 

Busy Not Available: Allows you to go in and out of busy not available state. The Status 

tab shows "Busy Not Available" when in that state.  

• 

Select Group: Displays the groups for which you are an available member when not in 

Busy Wrap Up or Busy Not Available. See 

Agent Mode

. 

• 

Start Recording: Click on the icon to Start Recording a call. 

• 

Stop Recording: Click on the icon to Stop Recording a call. 

 

The listing shows the default operation of the function keys.  All the functions keys can be configured in 
the Shortcut configuration form. 

• 

F1 - Call  
See 

Call

. 

• 

F2 - Transfer  
See 

Transfer

. 

• 

F3 - Account Code  
See 

Account Code

. 

• 

F4 - Hold Call  
See 

Place Call On Hold

. 

• 

F5 - Record  
Not available on all systems. 

• 

F6 - Absent Status  
See 

Absent Status

. 

• 

F9, F10, F11, F12 - Park/Unpark  
See 

Park a Call

 and 

Unpark a Call

. 

• 

Enter - Answer  
See 

Answer a Call

. 

• 

Esc - Clear 

• 

End - Hangup  
See 

End a Call

. 

 

Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped.