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Phone Manager Users Guide 
Phone Manager User Guide 
Page 56 
IP Office 
40DHB0002USAR Issue 13a (22nd September 2005) 
Hands Free Operation 
The Phone Manager Pro application can be used in conjunction with a Hands Free phone and/or 
headset.  
When using a Hands Free phone and/or headset the 'phone' should be left off-hook permanently. The 
"Off Hook Operation" option must be set under the Telephone tab of the 
Configure Preferences
 dialogue 
box. All calls are answered, transferred, queued etc by clicking the appropriate 
Call Handling Icons
 and 
by following the instructions provided in the 
Make a Call
 help text. 
Note that under normal operation nothing is heard in the headset when the 'phone' is left in the off-hook 
state. Ringing Tone is heard in the headset when an incoming call is presented to the extension. Clicking 
the Answer icon at this point answers the call (equivalent to picking up a normal phone). When making 
an outgoing call Dial Tone is heard when the Call button in the 
Call
 dialogue box is pressed.  
 
PC Softphone Operation 
The System Administrator can create VoIP extensions. When Phone Manager Pro is associated with a 
VoIP extension number and Enable VoIP is selected in the Phone Manager preferences, two additional 
controls become active. 
 
• 
Click the drop-down symbol to display a volume slider. 
• 
Click the main body of either icon to turn mute on/off. An example of a muted icon is shown 
below. 
 
 
This type of operation is also called IP Soft Phone.  
VoIP will only work if: 
• 
the PC has a correctly setup speakers and microphone.  
• 
it is not available in Phone Manager Lite.