Avaya Enterprise Communications Server Manuel D’Utilisation

Issue 1

November 2000

Hospitality Operations 

29

Front Desk Operations 

When a guest checks out, the room’s status changes to vacant, and the room’s 
telephone controlled restriction changes to Outward Restriction. This applies 
whether the room has one telephone or a suite of telephones. Outward restriction 
prevents unauthorized users in the room from making outgoing calls. Check-out 
also cancels any Wakeup and Do Not Disturb requests and turns off the room 
telephone’s message waiting lamp.

When guests are checked out and they have wakeup calls active, the 
wakeup is canceled, and the journal printer reports the event as 
canceled by PMS.

To check a guest out of the hotel, do the following:

1. Press the 

Check Out

 button.

■

The Check Out lamp goes on.

■

The following displays:

2. Enter the room number followed by the 

#

 button.

■

One of the following displays:

This indicates that there are unopened messages for the guest. Access those 
messages and give them to the guest before the guest leaves.

This indicates that there are no messages for the guest.

This indicates that you entered the wrong extension. Press the 

Check Out

 

button to start over.

This indicates that check-out has already been done for this room.

This indicates that something failed with the check-out procedure. Press 
the 

Check Out

 button to start over.

■

The console returns to the normal operating mode.