Manuels d'utilisation pour Avaya Enterprise Communications Server

Table des matières

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  1
• GuestWorks and DEFINITY ECS Release 9

  1
• Contents

  3
• Hospitality Operations

  5
  • About This Document

    5
    • Reasons for Reissue

      5
    • Purpose

      5
    • Organization

      6
    • Conventions

      6
    • Related Documents

      8
  • Hospitality Services Overview

    9
    • Telephone Support

      9
    • Guest Services

      9
    • PMS Integration

      10
    • Messaging Services

      11
    • Flexibility

      11
  • Guest Operations

    13
    • Automatic Wakeup

      13
      • With Speech Synthesizer

        14
      • With Wakeup Activation Via Tones

        15
    • Do Not Disturb

      17
    • Emergency Access to the Attendant

      18
    • Retrieving Messages

      19
      • Retrieving Messages from Your Room

        19
      • Retrieving Messages from Locations Other Than Your Room

        20
      • Retrieving Fax Messages

        21
      • Recording a Personal Greeting

        22
      • Changing Your Password

        23
    • Dial by Name

      24
  • Front Desk Operations

    25
    • Attendant Backup

      26
    • Check-In/Check-Out

      27
      • Check-In

        27
      • Assigning DID Numbers to Guest Rooms

        28
      • Suite Check-In

        32
      • Station Hunt Before Coverage

        32
      • Check-Out

        33
    • Automatic Wakeup

      34
      • User Operation

        36
      • Failed Wakeup Notification

        47
    • Controlled Restrictions

      48
      • User Operation

        49
    • Do Not Disturb

      55
      • User Operation

        55
    • Message Waiting Notification

      60
    • PMS Alarms

      61
    • Call Accounting Alarms

      61
    • Crisis Alert

      61
    • Maid Status, Housekeeping Status, and Room Occupancy

      62
      • User Operation

        63
    • Recorded Announcements

      63
      • User Operation

        64
  • Voice Messaging Operations

    67
    • Administrative Mailbox on an INTUITY System

      67
    • Connecting Guests to the Voice Messaging System

      68
    • Restoring a Deleted Voice Message

      70
    • Retrieving Messages for Checked-Out Guests

      71
  • Call Accounting Operations

    73
    • Night Audit Procedures

      73
    • End-of-Week/End-of-Month Audit Procedures

      74
    • Printing Key Reports

      75
      • Detail Reports

        75
      • Cost Reports

        76
      • Deleting Call Records

        77
  • Housekeeping Staff Operations

    79
    • Status Codes

      80
      • How to Call In Your Work Status

        80
      • Housekeeping Status Codes and Meanings

        81
  • Reports

    83
    • Administration Reports

      83
    • Printer Reports

      87
      • Log Printer

        87
      • Journal Schedule Printer

        87
      • Buffering Messages During Printer Failure

        88
  • Guest Operations Artwork

    91
    • Guest Operations Artwork

      92
• Index

  99
  • Numerics

    99
  • A

    99
  • B

    99
  • C

    99
  • D

    99
  • E

    99
  • F

    99
  • G

    99
  • H

    99
  • I

    100
  • J

    100
  • L

    100
  • M

    100
  • N

    100
  • O

    100
  • P

    100
  • R

    100
  • S

    100
  • T

    100
  • V

    101
  • W

    101