Avaya Enterprise Communications Server Manuel D’Utilisation

Issue 1

November 2000

Hospitality Operations 

43

Front Desk Operations 

A wakeup call rings for 30 seconds at a guest’s telephone. If the wakeup call is not 
answered after three attempts (the attempts are spaced 5 minutes apart), a record 
of the failed attempt is printed on the journal printer. To notify the front desk 
personnel about the failed wakeup, a special extension number with an Automatic 
Message Waiting (AMW) lamp is assigned for the purpose of receiving and 
storing information about failed wakeup calls. An appearance of this extension is 
administered on both the attendant console and on the backup telephones. The 
button is labeled 

failed wakeup

.

When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should 
do the following:

1. Press the 

failed wakeup 

button.

■

The following displays:

2. Press the 

next

 button to display the failed wakeups.

■

The following displays:

3. After following your local procedures to handle failed wakeup calls, delete 

the message by pressing the 

delete

 button.

■

The following displays:

4. Search for other failed call messages by pressing the 

next

 button.

5. When all messages have been read and deleted, press the 

normal mode 

button.

■

The Failed Wakeup lamp goes off.

■

The display goes blank.

■

The console returns to the normal operating mode.