Avaya Enterprise Communications Server Manuel D’Utilisation

Issue 1

November 2000

Hospitality Operations 

75

Housekeeping Staff Operations 

Housekeepers can update housekeeping status information in two ways:

■

Using telephones in guest rooms

■

Using designated telephones in other locations, such as a laundry room or a 
house telephone.

If guest room telephones are used, six status feature access codes can be assigned 
for the housekeeper to use for transmitting information. If designated telephones 
are used, four status feature access codes can be assigned. You can assign any 
meaning to the codes, but the meanings must match those assigned in the PMS.

The guest room feature access codes can be used only from rooms 
that have a “client-room” class of service. The designated telephone 
feature access codes can be used from any telephone that has 
console-permission class of service.

After a feature access code has been entered from a guest room, the housekeeper 
can be prompted, by a second dial tone, to send more data by using six additional 
digits. These digits can carry information such as a personal identification code.

After a status feature access code has been entered from a designated telephone, 
the switch prompts the housekeeper for a room extension number and, if required, 
additional digits.

The instructions on 

 describe how 

to enter the different housekeeping codes. On 

, fill in your specific housekeeping status feature access 

codes and meanings, photocopy both pages, and then give them to your 
housekeeping staff.