Avaya Enterprise Communications Server Manuel D’Utilisation

Issue 1

November 2000

Hospitality Operations 

83

Reports 

Printer reports keep track of several hospitality events. These reports are used to 
track patterns of service problems and to keep track of room status. From the 
switch’s perspective, there are two types of printers that may be accessed for 
hospitality reports: a log printer, and a journal/schedule printer. These two printer 
functions can be combined on one physical printer, or they can be assigned to two 
different printers. If you have only one printer, the status events print out as they 
occur as part of one listing. If you have two printers, the log reports print on one 
printer, and the journal (and scheduled) reports print on the other printer.

The log printer has one report which is a record of the housekeeping status. This 
report occurs automatically as the housekeeping staff updates the status of guest 
rooms. The following is an example of a log printer report:

The journal/schedule printer prints two types of reports: journal reports, and 
scheduled reports. A journal report is a running summary of hospitality events 
such as wakeup call requests, wakeup calls that complete, wakeup calls that fail, 
Do Not Disturb requests, and emergency access attempts. A scheduled report is a 
report that is scheduled through administration and usually occurs at the same 
time every day.

The scheduled reports are assigned at an administration terminal (either the SAT 
or a PC with emulation software) using the 

 command. On Page 2 of this administration screen, you can 

administer the time of day when you want the following reports to print:

■

Automatic wakeup activity

■

Automatic wakeup summary

■

Emergency access summary.