Lucent Technologies Caller ID Box 585-210-939 Manuel D’Utilisation

CentreVu® CMS R3V8 Database Items and Calculations

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The SLVLABNS item appears in the following database tables:

Number of ABNCALLS whose time to abandon was less than or equal to 
this split/skill’s SERVICELEVEL.

This is a cumulative item.

Number of ABNCALLS whose time to abandon was less than or equal to 
this VDN’s SERVICELEVEL.

This is a cumulative item.

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The SLVLOUTFLOWS item appears in the following database tables:

Number of OUTFLOWCALLS whose time to outflow was less than or 
equal to this split/skill's SERVICELEVEL.

This is a cumulative item.

Number of OUTFLOWCALLS whose time to outflow was less than or 
equal to this VDN's SERVICELEVEL.

This is a cumulative item.

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The SPLIT item appears in the following database tables:

This is an index item.

Split/skill number for which data was collected.

This is a row identifier item.