Avaya 1150E Manuel D’Utilisation
Call Center Agent features
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Activate Make Set Busy
Make Set Busy allows you to make your phone appear busy to all callers.
To activate Make Set Busy:
To deactivate Make Set Busy:
Making non-ACD calls
An Individual DN allows you to make outgoing calls and to receive non-
ACD incoming calls. If you do not have an active call when the LCD
indicator flashes, you can press the corresponding Individual DN Key and
answer the call.
ACD incoming calls. If you do not have an active call when the LCD
indicator flashes, you can press the corresponding Individual DN Key and
answer the call.
To make a non-ACD call:
1.
Press the
Make Busy
Key.
1.
Press the
Make Busy
Key a second
time.
1.
Press an
Individual DN
Key.
2.
Dial
the number you want to call.
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