Manuels d'utilisation pour Avaya 1150E

Table des matières

• Revision history

  3
• Contents

  5
• About the Avaya 1150E IP Deskphone

  11
  • Basic features

    12
  • Telephone controls

    16
  • Telephone display

    23
  • License notification

    23
  • Call features and Flexible Feature Codes

    24
  • Audio and text message broadcast

    24
  • WML Browser support

    25
  • Security features

    28
    • Using encrypted calling

      28
    • Managing your Station Control Password (SCPW)

      28
• Entering and editing text

  32
  • Entering text using the USB keyboard

    32
  • Entering text using the telephone dialpad

    33
  • Editing text using the context-sensitive soft keys

    33
• Connecting the components

  36
  • Before you begin

    37
  • Connecting the components of the phone

    37
• Virtual Private Network

  42
  • Before you begin

    42
  • Connecting your IP Deskphone

    43
    • QoS configuration recommendations

      45
  • Installing and configuring VPN

    46
• Configuring Telephone Options

  62
  • Using the Telephone Options menu

    63
    • Adjusting the volume

      65
    • Adjusting the display screen contrast

      66
    • Selecting a language

      66
    • Selecting date and time format

      67
    • Accessing display diagnostics

      68
    • Choosing a local dialpad tone

      68
    • Viewing phone information

      69
    • Diagnostics

      70
    • Selecting a headset type

      70
    • Configuring call log options

      71
    • Choosing a ring type

      76
    • Enabling or disabling Call Timer

      77
    • Setting the call indicator light

      78
    • Changing feature key labels

      78
    • Configuring the name display format

      80
    • To configure name display format:

      81
    • Configuring Live Dialpad

      81
  • Using the Password Admin menu

    83
• Configuring Local Menu options

  86
  • 1. Preferences submenu

    88
    • Changing 1. Display Settings

      88
    • Changing 2. Language

      90
    • Changing 3. Headsets

      90
    • Configuring 4. Bluetooth

      97
  • 2. Local Diagnostics submenu

    109
    • 1. IP Set Information

      109
    • 2. Network Diagnostic Tools

      109
    • 3. Ethernet Statistics

      109
    • 4. IP Network Statistics

      110
    • 5. USB Devices

      110
    • 6. Advanced Diag Tools

      110
    • 7. License Information

      110
    • 8. VPN Information

      110
    • 9. Certificate Information

      111
    • 10. DHCP Information

      111
  • 3. Network Configuration menu

    111
  • 4. Lock Menu

    113
• Call Center Agent/Supervisor Features

  114
  • Headset interface

    114
  • Agent login

    114
  • Login with Agent ID and Multiple Queue Assignment (MQA)

    115
  • Default login

    117
  • Agent logout

    118
• Call Center Agent features

  119
  • Use Activity Code

    119
  • Answer Call Center calls

    119
  • Call Forcing

    120
  • The Emergency Key

    121
  • Use Not Ready

    121
  • Activate Make Set Busy

    122
  • Making non-ACD calls

    122
  • Contact your supervisor

    123
  • Use Walkaway and Return from Walkaway

    124
• Call Center Supervisor Features

  127
  • Agent Keys

    127
  • Answer Agent

    128
  • Answer Emergency

    128
  • Call Agent

    129
  • Use the Supervisor Observe and Supervisor Headset Port

    129
  • Observe Agent

    130
  • Interflow

    132
  • Night Service

    132
• Avaya 1150E IP Deskphone non- ACD call features

  134
  • Make a call

    134
    • Using Predial

      135
    • Using Auto Dial

      136
    • Using Ring Again

      137
    • Using Last Number Redial

      138
    • Using Speed Call

      138
    • Using System Speed Call

      140
    • Using Hot Line

      141
  • Using Intercom calling

    141
  • Answering a call

    142
  • While on an active call

    143
  • Transferring a call

    144
  • Using Timed Reminder Recall

    145
  • Using Attendant Recall

    146
  • Using Call Park

    146
  • Calling Party Number/Charge Account

    148
  • Displaying incoming calls

    148
  • Tracing a Malicious call

    149
• Additional Call Features

  151
  • Using the buzz signal

    151
  • Using Call Page Connect to make an announcement

    151
  • Charging a call or charging a forced call

    152
  • Using Enhanced Override

    155
  • Using Forced Camp-on

    156
  • Override Feature

    157
  • Using Privacy Release

    158
  • Using Radio Page

    158
  • Using Voice Call

    160
  • Using the Voice Messaging control screens

    161
  • Activate Automatic Answerback

    163
  • Activate Call Pickup

    163
  • Use Call Waiting

    164
  • Forward calls

    166
  • Forward internal calls only

    167
  • Use Remote Call Forward

    168
  • Secure your phone

    170
  • Set up a Conference call

    171
  • Join a call

    172
  • Selectable Conferee Display and Disconnect

    173
  • Use Group Call

    174
  • Using Record On Demand key

    176
    • Using SAVE key

      177
• Additional phone features

  178
  • Using the Personal Directory

    178
  • Using the Callers List

    181
  • Using the Redial List

    183
  • Using Virtual Office

    185
    • Logging in to Virtual Office

      185
    • Using Virtual Office on your Remote phone

      187
    • Using Virtual Office on your Office phone

      188
    • Logging out of Virtual Office

      190
    • Automatic log out from Virtual Office

      190
    • Emergency calls on your Remote IP Deskphone

      190
    • Troubleshooting Virtual Office

      191
  • Using Media Gateway 1000B

    193
    • Using Test Local Mode

      194
    • Using Resume Normal Mode

      194
    • Troubleshooting MG 1000B

      195
• Quick Reference

  197
  • Feature

    197
  • Legend

    198
  • Services and Telephone Options menus

    198
• Regulatory and safety information

  201
  • DenAn regulatory notice for Japan

    203
  • Other

    203
• Third party terms

  205
  • Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010)

    205
    • GNU

      206
    • OpenSSL

      213
    • Zlib

      216
    • Curl

      217
    • Libpng

      218
    • Kern_random

      220
    • ConvertUTF

      221
    • Wchar functions

      222
    • Libjpeg

      223
• Terms you should know

  225
• Index

  229