Polycom DOC2702A Manuel D’Utilisation

Chapter 17-IVR Services

Polycom, Inc.

You can define different sets of audio prompts in different languages, allowing the 

participants to hear the messages in their preferred language. 
The RMX is shipped with a default language (English) and all the prompts and messages 

required for the default IVR Services, conference and Entry Queues shipped with the 

system.
You can add languages to the list of languages for which different messages are 

downloaded to the MCU and IVR Services are created. This step is required before the 

creation of additional IVR messages using languages that are different from English, or if 

you want to download additional voice files to existing files in one operation and not during 

the IVR service definition. 
To add a language:
1

In the RMX Management pane, expand the Rarely Used list.

Click the IVR Services  (

)  entry.

In the Conference IVR Services list, click the Add Supported Languages (

) 

button.

The Supported Languages dialog box opens.

Click the Add Language button.

Adds languages to the IVR module, enabling you to 
download voice prompts and messages for various 
languages.

To replace the currently loaded music file that is used 
to play background music, the MCU is shipped with a 
default music file.