Polycom DOC2702A Manuel D’Utilisation

Chapter 19-Gateway Calls

Polycom, Inc.

For more details on Dialing Rules definition in the CMA, see the Polycom CMA System 

Operations Guide, “Dial Rule Operations”.

Additional Redial options and IVR messages have been included for Gateway Calls to 
numbers that are wrong, adding functionality to the RMX’s Gateway capabilities when used 

in conjunction with communication servers (H.323, SIP, ISDN) such as Polycom’s CMA and 

DMA.

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Redial with IVR is supported:
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With both MPMx and MPM+ cards.

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In CP environments only.

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For H.323, SIP and ISDN calls.

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When using the RMX’s Inviting Participants using DTMF functionality.

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Redial with IVR is not supported:
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When using PCM’s Invite Participant functionality.

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Dialing multiple destination numbers.

In previous versions, calls to wrong numbers were disconnected, with no redial attempts or 

IVR messages.
In this version, an IVR message is played requesting the user to enter a new number, 

followed by up to five redial attempts. If all redial attempts fail, the user is alerted by an IVR 

message that the dialed number is unreachable, followed by reorder tone and disconnection.

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The number of re-dial attempts is controlled by the 

WRONG_NUMBER_DIAL_RETRIES System Flag. 
The default number of redial attempts is 3. To modify the number of redial attempts, 

manually add the flag to system.cfg and set its value to the number of redial attempts 

required. 
The flag value range is 0-5. A flag value of 0 means that no redials are attempted.

For more information about System Flags, see "Manually Adding and Deleting System 

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Redial attempts follow the same order as defined in the Gateway Profile: H.323, followed 

by SIP, followed by ISDN. For more information about Gateway Profiles and Gateway 

Dial out Protocols, see "Defining the Gateway Profile” on page

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Redial on Wrong Number is activated if a Gateway Call fails, for all defined protocols, for 

any reason or combination of reasons listed in Table 19-3.

Unreachable Destination

484 - Address Incomplete

  3 - No Route to Destination