Polycom DOC2702A Manuel D’Utilisation

Chapter 19-Gateway Calls

Polycom, Inc.

In previous versions, if a call failed due to no answer at the destination, the call was 

disconnected with no notification.
When using this version, the user receives the Disconnect on Wrong Number IVR message: 

“Incorrect Destination Number” followed by Reorder Tone. The call is then disconnected.

There are 4 new IVR Messages:
•

•

•

•

IVR Messages are assigned and modified in the General tab of the Conference IVR Service or 

Conference IVR Properties dialog box.

 
For more information see "IVR Services” on page

.

To enable gateway calls in the RMX, the following components have to be configured:
•

Conference IVR Service to be used with the Conference Profile assigned to the Gateway 

Profile. The IVR Services are used for Gateway IVR connections.

•

Conference Profile that includes the IVR Service for the Gateway Session and the settings 

to automatically terminate the Gateway Session when one participant is still connected 

or when no participants are connected

•

Gateway Profile for call routing.