Avaya DXX-1015-01 Manuale Utente

The following ADU fields are used by queues on Avaya IC.

voice.X.leg_id

unique id (UUID)

Unique leg_id of the current leg of the 
call.

voice.X.loginid

loginid

Login id of client at end point X.

voice.X.origin

phone number

Phone number (ANI) at other end of end 
point X.

voice.X.queue

delta time

The elapsed time in seconds between 
the creation of an EDU and the time at 
which the switch reports the call as 
queued.

voice.X.queue_number

queue number

Queue number configured within the 
CallCenter switch as an Application 
Group.

voice.X.queuetime

time in seconds

Time reported by the switch between a 
call arriving on an inbound trunk of the 
switch and the call being sent to an 
agent queue.
Note: Currently, this value is always zero 
(0). Subsequent releases of the 
telephony server will supply more 
meaningful values.

voice.X.ringtime

time in seconds

Time reported by the switch between 
agent phone starting to ring and agent 
answering the phone.

voice.X.talktime

time in seconds

Time reported by the switch between 
agent answering the phone and agent 
hanging up the phone.

voice.X.transfer

phone number

The phone number to which the call has 
been transferred.

Field Name

abandoned

The total number of contacts that have 
been abandoned before reaching an 
agent from this queue.

Media Connector 
Server

connector

The UUID of the media connector server 
responsible for the queue.

Media Connector 
Server

contactcount

The number of contacts currently in the 
queue.

Media Connector 
Server

Name