Avaya DXX-1015-01 Manuale Utente

A container is a grouping of values under a common name. Containers are trees of data within an 
ADU. 

contactsoffered

The total number of contacts received by 
the queue. The number of handled 

contacts is computed by IC Manager by 
taking the difference between 
contactsoffered and abandoned.

Media Connector 
Server

id

The media channel specific id of the 
queue. The id must be unique for a 
media channel in a specific site.

Media Connector 
Server

media

The type of media channel over which 
the queue is receiving contacts: voice, 
email, or web.

Media Connector 
Server

minimumagents

The fewest number of agents that should 
be assigned to one queue.

Media Connector 
Server

oldest

The arrival time of the contact that has 
been in the queue for the longest period.

Media Connector 
Server

priority

The priority level assigned to the queue. 
It can be 1 for the highest priority down to 
10 for the lowest.

Media Connector 
Server

servicelevel

The interval within which a queued 
contact should be assigned to an agent 
on the system. This time period value 
varies across media channels.

Media Connector 
Server

servicelevelmiss

The number of contacts that were not 
handled during the prescribed service 
level time.

Media Connector 
Server

queue_key 

The unique identifier for a queue, for 
reporting on queue activity. This is only 
set when a Queue is involved in the 
routing of the segment. This is not set 
when it is a direct transfer or route to an 
agent, or if it is routed through Advocate. 

Media Connector 
Server

ttlqueuetime

The period of time that contacts have 
spent in the queue. 

Media Connector 
Server

updatetime

The time of the last update to the queue.

Media Connector 
Server

youngest

The arrival time of the contact that has 
been in the queue for the shortest period.

Media Connector 
Server

Field Name