Avaya Enterprise Communications Server Manuale Utente

Issue 1

November 2000

Hospitality Operations 

30

Front Desk Operations 

Wakeup calls can be activated by guests from their own rooms, or by front desk 
personnel using the attendant console or a backup telephone. Depending on how 
the system is administered, a single wakeup request, two wakeup requests, daily 
repeated requests, or a special VIP request can be set.

Guest activation of wakeup calls is allowed under two conditions:

■

If the switch has a Speech Synthesizer circuit pack, guests are allowed to 
activate one wakeup call. The Speech Synthesizer circuit pack uses voice 
prompts to guide the guest through the steps required to activate or cancel a 
wakeup call.

■

If the switch does not have a Speech Synthesizer circuit pack, the guests 
can use the Wakeup Activation via Tones feature to activate or cancel their 
wakeup calls. If the Dual Wakeup feature is enabled, guests can create two 
wakeup calls. Guests cannot activate a Daily Wakeup or a VIP Wakeup. An 
attendant must activate Daily Wakeup or VIP Wakeup.

Refer to 

 for guest procedures related to 

Automatic Wakeup.

Activation of wakeup calls from the attendant console is done the same way 
whether or not the switch has a Speech Synthesizer circuit pack. These attendant 
console procedures start on 

.

Depending on your switch and software, if many guests request the same wakeup 
time, not all of the guests will receive a wakeup call precisely at the time they 
request; some will receive the wakeup call a little later. For example, if many 
guests select 6:00 a.m. for a wakeup call, some of the wakeup calls will arrive a 
little after 6:00 a.m.

Once a wakeup call is requested, there are several ways the wakeup call can be 
delivered:

■

The Speech Synthesizer circuit pack, with the wakeup message depending 
on the time of day.

■

The Announcement circuit pack, which provides customized wakeup 
messages. The messages can range from a very simple message to an 
elaborate message in various languages.

■

Music on hold, in which the guest hears music when the wakeup call is 
made, but hears no other special message.