Avaya Enterprise Communications Server Manuale Utente

Hospitality Operations 

1

About This Document 

Issue 1

November 2000

This document contains the procedures for using the hospitality features of the 
GuestWorks

® 

and DEFINITY

®

 Enterprise Communications Server (ECS) family 

of products. These services include a group of switch-based features that support 
the lodging and health industries. Hotels, motels, and hospitals use these features 
to improve their property management and to provide assistance to their 
employees and clients.

This document is being reissued due to the addition of the following new features:

■

Users can change a telephone’s class of restriction (COR) by using a 
feature access code (FAC).

■

A new Custom Selection of VIP DID Numbers feature allows hotel 
personnel to explicitly specify what DID number is assigned for a special 
guest. This feature makes it possible to, for example, give a frequent guest 
the same DID number each time he/she stays at a hotel.

Each procedure in this document is intended for one of the following groups of 
users:

■

Guests (or patients)

■

Attendants and front desk personnel

■

Housekeeping staff members.