Avaya Enterprise Communications Server Manuale Utente

Issue 1

November 2000

Hospitality Operations 

57

Front Desk Operations 

You may have a 

pms alarm 

button assigned to your attendant consoles and backup 

telephones. If the link between the switch and the PMS goes down, this button 
lamp will light until the link is restored. If this lamp remains lit for more than a 
few seconds, it is recommended that you call your PMS vendor and the Avaya 
support line (refer to 

). If the link 

remains down for one hour, a minor alarm is generated.

You may have a 

cas alarm 

button assigned to your attendant consoles and backup 

telephones. If the link between the switch and the call accounting system goes 
down, this button lamp will light until the link is restored. If this lamp remains lit 
for more than a few seconds, it is recommended that you call your call accounting 
vendor and the Avaya support line (refer to 

).

The Crisis Alert feature notifies hotel personnel when someone dials an 
emergency service agency (for example, 911). The attendant console, backup 
telephones, and digital pagers can be set up to receive this notification, which 
includes from where the call was made. This will help hotel personnel assist 
emergency personnel when the emergency personnel arrive at the hotel. For more 
information about this feature, see the DEFINITY ECS Console Operations Quick 
Reference.

You should never set up Crisis Alert to Pager as your only option. 
You should always set up at least one attendant console or telephone 
to receive crisis alert messages.