Cisco Headend Digital Broadband Delivery System Manuale Di Manutenzione
Chapter 7 Troubleshooting
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4004455 Rev G
Troubleshooting the EARServer
Follow these steps to troubleshoot the EARServer.
1 Open an xterm window on the DNCS.
2 Type cd /dvs/dncs/tmp and press Enter. The /dvs/dncs/tmp directory becomes
1 Open an xterm window on the DNCS.
2 Type cd /dvs/dncs/tmp and press Enter. The /dvs/dncs/tmp directory becomes
the working directory.
3 To verify that EARS files exist in the directory, type ls –l EARS.* and press
Enter.
Note: The "l" in ls is a lowercase letter L.
Result: A list of EARS files appears. Check the time and date stamp for the most
current time and date.
Note: The "l" in ls is a lowercase letter L.
Result: A list of EARS files appears. Check the time and date stamp for the most
current time and date.
4 Type view EARS.[xxx] and press Enter to analyze an individual EARS file. Look
for any current EAC messages or error messages.
Note: In this command, [xxx] represents the extension of the file you want to
view.
Note: In this command, [xxx] represents the extension of the file you want to
view.
Troubleshooting Error Messages
The following table provides procedures for troubleshooting EAS error messages.
Error Message
Check and Correct
The following message appears at
the bottom of the Send EAS Message
screen on the DNCS:
the bottom of the Send EAS Message
screen on the DNCS:
MMMServer failure
1 Open an xterm window on the DNCS.
2 Type cd /dvs/dncs/tmp and press
2 Type cd /dvs/dncs/tmp and press
Enter. The /dvs/dncs/tmp directory
becomes the working directory.
becomes the working directory.
3 Save the latest EARS and
MMMServer files, or copy these files
to another directory, and then stop
and restart the MMM Server.
Important: If you choose to rename
the files, do not use .000 in the file
name extension.
to another directory, and then stop
and restart the MMM Server.
Important: If you choose to rename
the files, do not use .000 in the file
name extension.
The following message appears at
the bottom of the Send EAS Message
screen on the DNCS:
the bottom of the Send EAS Message
screen on the DNCS:
Send Message failed. Error occurred
in accessing the database; Server
will restart in a few minutes.
in accessing the database; Server
will restart in a few minutes.
Call Cisco Services for assistance.