Avaya 1150E Manuale Utente

This section describes features and procedures common to both the Call 
Center Agent and the Call Center Supervisor.

Note: Refer to your distributor for recommended headset types for 
use with the Avaya 1150E IP Deskphone.

Test your headset before using the phone to receive calls. In a noisy 
environment, an amplified headset is an option. Select Headset type in 
the Options list and choose Type 1, Type 2, or Amplified. When an 
amplified headset is used, there are two methods of volume control: the 

 on the phone and the volume control on the 

headset amplifier. Adjust the phone volume before adjusting the headset 
volume. To provide the best communication with the least amount of 
distortion, the headset volume control should have a higher setting than 
the phone volume control.

1.

Press the 

Key.

2.

 your Agent ID (if required).

3.

Press either the 

 Key, or the 

 Key to enter the ACD queue.