Manuali utente per Avaya 1150E

Avaya

Manuale Utente (English)

Manuale Utente

Sommario

Revision history
3
Contents
5
About the Avaya 1150E IP Deskphone
11
Entering and editing text
32
Connecting the components
36
- Before you begin
  37
- Connecting the components of the phone
  37
Virtual Private Network
42
Configuring Telephone Options
62
- Using the Telephone Options menu
  63
- Using the Password Admin menu
  83
Configuring Local Menu options
86
- 1. Preferences submenu
  88
- 2. Local Diagnostics submenu
  109
  - 1. IP Set Information
    109
  - 2. Network Diagnostic Tools
    109
  - 3. Ethernet Statistics
    109
  - 4. IP Network Statistics
    110
  - 5. USB Devices
    110
  - 6. Advanced Diag Tools
    110
  - 7. License Information
    110
  - 8. VPN Information
    110
  - 9. Certificate Information
    111
  - 10. DHCP Information
    111
- 3. Network Configuration menu
  111
- 4. Lock Menu
  113
Call Center Agent/Supervisor Features
114
- Headset interface
  114
- Agent login
  114
- Login with Agent ID and Multiple Queue Assignment (MQA)
  115
- Default login
  117
- Agent logout
  118
Call Center Agent features
119
- Use Activity Code
  119
- Answer Call Center calls
  119
- Call Forcing
  120
- The Emergency Key
  121
- Use Not Ready
  121
- Activate Make Set Busy
  122
- Making non-ACD calls
  122
- Contact your supervisor
  123
- Use Walkaway and Return from Walkaway
  124
Call Center Supervisor Features
127
- Agent Keys
  127
- Answer Agent
  128
- Answer Emergency
  128
- Call Agent
  129
- Use the Supervisor Observe and Supervisor Headset Port
  129
- Observe Agent
  130
- Interflow
  132
- Night Service
  132
Avaya 1150E IP Deskphone non- ACD call features
134
- Make a call
  134
  - Using Predial
    135
  - Using Auto Dial
    136
  - Using Ring Again
    137
  - Using Last Number Redial
    138
  - Using Speed Call
    138
  - Using System Speed Call
    140
  - Using Hot Line
    141
- Using Intercom calling
  141
- Answering a call
  142
- While on an active call
  143
- Transferring a call
  144
- Using Timed Reminder Recall
  145
- Using Attendant Recall
  146
- Using Call Park
  146
- Calling Party Number/Charge Account
  148
- Displaying incoming calls
  148
- Tracing a Malicious call
  149
Additional Call Features
151
- Using the buzz signal
  151
- Using Call Page Connect to make an announcement
  151
- Charging a call or charging a forced call
  152
- Using Enhanced Override
  155
- Using Forced Camp-on
  156
- Override Feature
  157
- Using Privacy Release
  158
- Using Radio Page
  158
- Using Voice Call
  160
- Using the Voice Messaging control screens
  161
- Activate Automatic Answerback
  163
- Activate Call Pickup
  163
- Use Call Waiting
  164
- Forward calls
  166
- Forward internal calls only
  167
- Use Remote Call Forward
  168
- Secure your phone
  170
- Set up a Conference call
  171
- Join a call
  172
- Selectable Conferee Display and Disconnect
  173
- Use Group Call
  174
- Using Record On Demand key
  176
  - Using SAVE key
    177
Additional phone features
178
Quick Reference
197
- Feature
  197
- Legend
  198
- Services and Telephone Options menus
  198
Regulatory and safety information
201
- DenAn regulatory notice for Japan
  203
- Other
  203
Third party terms
205
- Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010)
  205
  - GNU
    206
  - OpenSSL
    213
  - Zlib
    216
  - Curl
    217
  - Libpng
    218
  - Kern_random
    220
  - ConvertUTF
    221
  - Wchar functions
    222
  - Libjpeg
    223
Terms you should know
225
Index
229

Dimensioni:

1,62 MB
Pagine:

232
Language:

English

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