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Cisco IronPort AsyncOS 7.3 for Email Daily Management Guide
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Chapter 9      Testing and Troubleshooting
Troubleshooting Delivery
client initiating a connection from the Internet. The log records all bytes 
transmitted between the two systems and classifies them as “Sent to” the 
connecting host or “Received from” the connecting host.
For more information, see 
Troubleshooting Delivery
If you suspect problems with delivering email from the appliance, try the 
following strategies:
  •
Determine if the problem is domain-specific.
Use the 
tophosts
 command to get immediate information about the email 
queue and determine if a particular recipient domain has delivery problems. 
Are there problem domains returned when you sort by “Active Recipients?” 
When you sort by Connections Out, does any one domain reach the maximum 
connections specified for a listener? The default maximum number of 
connections for a listener is 600. The default maximum system-wide number 
of connections if 10,000 (set by the 
deliveryconfig
 command). You can 
examine the maximum number of connections for a listener using the 
command:
listenerconfig
 -> 
edit
 -> injector_number -> 
limits
Are the connections for a listener further limited by the 
destconfig
 command 
(either by system maximum or by Virtual Gateway addresses)? Use this 
command to examine the 
destconfig
 connection limits: 
destconfig
 -> 
list
  •
Use the 
hoststatus
 command. 
“Drill-down” using the 
hoststatus
 command on the top domains listed from 
the results listed by the 
tophosts
 command. 
Is the host available and accepting connections? 
Are there problems with one specific MX record mail server for the given 
host?