Vocera Communications B3000N Manual Do Utilizador
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VOCERA BADGE USER GUIDE
Frequently Asked Questions
Questions about using your Vocera device? This section answers some common inquiries.
Why does the Genie have trouble understanding me?
If the Genie does not understand you, it may be due to one of the following reasons:
• Is the device close enough to your mouth? For optimal voice recognition, a Vocera badge
should be approximately 6 inches (15 cm) from your chin.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your command may not be
recognized. You must wait for the Genie to greet you before you give a command. (The Genie
will say "Vocera" or will play a tone, or both, depending on your device settings.)
recognized. You must wait for the Genie to greet you before you give a command. (The Genie
will say "Vocera" or will play a tone, or both, depending on your device settings.)
• Did you say a valid command? If so, was the command in the proper format?
The Genie recognizes specific commands, and these must be in the format verb-noun. If you
get into the habit of saying the command first, and then giving the details, you will find it very
easy to communicate through your Vocera device. Here are a few examples:
get into the habit of saying the command first, and then giving the details, you will find it very
easy to communicate through your Vocera device. Here are a few examples:
"Call Jim Olsen."
"Record a greeting."
"Block all calls"
"Play old messages."
• Is the problem that the Genie doesn't understand "yes" or "no"?
Sometimes, when the Genie gives a prompt that requires a "yes" or "no" answer (for example,
"Should I save that message?"), the Genie will not "hear" you if you answer too quickly. Try
waiting a moment before answering.
"Should I save that message?"), the Genie will not "hear" you if you answer too quickly. Try
waiting a moment before answering.
You can also press the Call button to answer "yes," or press the Hold / DND button to answer
"no."
"no."
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been added to the system as a
user. Have you ever seen this person use a Vocera device?
user. Have you ever seen this person use a Vocera device?
If you are sure you are saying the name of a valid user, make sure you say both the first and
last names.
last names.
If you think the Genie doesn't recognize a name because of the way you pronounce it, you
can train the Genie to understand you. See
can train the Genie to understand you. See
on page 41 for instructions.
When you train the Genie, you are prompted to spell the person's name. If the Genie does not
recognize the name after you spell it, it may mean that the individual has not been added to
the Vocera system. Contact the system administrator for help.
recognize the name after you spell it, it may mean that the individual has not been added to
the Vocera system. Contact the system administrator for help.