Lucent Technologies 555-235-100 Manual Do Utilizador
5
CentreVu Explorer II
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100
Issue 2 June 1999 5-6
CentreVu Explorer II
Transform valuable call center information into timely and useful knowledge. It’s possible with Lucent
Technologies CentreVu™ Explorer II - a powerful management tool to help you take your call center
reporting capabilities a step further, providing a level of detail that’s more specific than ever before.
Technologies CentreVu™ Explorer II - a powerful management tool to help you take your call center
reporting capabilities a step further, providing a level of detail that’s more specific than ever before.
CentreVu Explorer II will give your call center with the following advantages:
•
Cradle-to-Grave Reporting
All queries result in the return of accurate information produced by your call
center. With CentreVu Explorer II, you have a complete view of all touch points
for the caller, including the number of times a caller was transferred or placed on
hold plus total hold and call handling time for the caller for months and even
years after the actual call was received!
center. With CentreVu Explorer II, you have a complete view of all touch points
for the caller, including the number of times a caller was transferred or placed on
hold plus total hold and call handling time for the caller for months and even
years after the actual call was received!
•
Continuous Query Engine
CentreVu Explorer II delivers a tool that enables thousands of query
combinations to transform your current call center information into strategic
knowledge.
combinations to transform your current call center information into strategic
knowledge.
•
Reporting Engine
Common queries can be created and shared with all system users for efficient and
consistent reporting.
consistent reporting.