Lucent Technologies 555-235-100 Manual Do Utilizador

DEFINITY ProLogix Solutions Release 2 Overview 

555-235-100

Issue 2 June 1999 7-13

The following third-party CTI applications that use PassageWay Direct Connection are currently available. 
Availability of these applications varies by country.

FastCall

FastCall delivers multiple CTI capabilities for the Call Center type environment 
as well as the Knowledge Worker desktop. These include Screen Pop (based on 
calling/called party and/or caller input identification); Coordinated Voice and 
Data Transfer; Outbound Preview Dialing; Inbound Call Handling Rules (user-
defined call coverage); PC-based Telephony (conference, transfer, drop, and hold 
calls from the PC).

FastCall is a “middleware” and call control solution for users who are capable of 
building their own macros to support a variety of TAPI applications. FastCall 
actually sits between PassageWay and any existing Windows-based application 
that can reside on your LAN, desktop PC, or mainframe computer. This approach 
allows existing applications to be quickly “telephony enabled” without the need 
for low-level software development. FastCall takes advantage of simple 
keyboard recorded scripts/macros to link an existing Windows application (LAN 
or desktop) to PassageWay.