Lucent Technologies 555-235-100 Manual Do Utilizador
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100
Issue 2 June 1999 B-1
B
Documentation Library
This appendix contains a list, by main menu category, of all the user documents available on the DEFINITY
ProLogix Solutions Document Library CD. These documents are also listed in the CD insert booklet.
ProLogix Solutions Document Library CD. These documents are also listed in the CD insert booklet.
To order paper copies of these or other DEFINITY documents, contact the Lucent Technologies Publications
Center at the address and phone number on the back of the title page of this document. A complete list of
Business Communications Systems (BCS) documents is available on the World Wide Web. Ask your
account representative for the web address.
Center at the address and phone number on the back of the title page of this document. A complete list of
Business Communications Systems (BCS) documents is available on the World Wide Web. Ask your
account representative for the web address.
To order additional copies of the documentation library CD, contact the Lucent Technologies Publications
Center and use documentation ordering number 555-235-807, Issue 2.
Center and use documentation ordering number 555-235-807, Issue 2.
Call Center
ACD Agent Instructions, Issue 5, 555-230-722, 107575227
ACD Supervisor Instructions, Issue 4, 555-230-724, 107575235
Basic Call Management System (BCMS) Operations, 555-230-706, 107776213, Issue 2
Basic Call Management System (BCMS) Vu User’s Guide, 585-217-100, Issue 2
Call Vectoring/Expert Agent Selection (EAS) Guide, 555-230-521, 108215732, Issue 3