Lucent Technologies 555-235-100 Manual Do Utilizador
4
INTUITY CONVERSANT
DEFINITY ProLogix Solutions Release 2 Overview
555-235-100
Issue 2 June 1999 4-20
INTUITY CONVERSANT
The INTUITY CONVERSANT Voice Information System is an interactive voice-response system that
automates telephone-call transactions from simple tasks like routing calls to the right department to complex
tasks such as registering college students or providing bank balances. It communicates with customers in
natural-sounding, digitally recorded speech. And it performs — 24 hours a day and without the services of
an operator.
automates telephone-call transactions from simple tasks like routing calls to the right department to complex
tasks such as registering college students or providing bank balances. It communicates with customers in
natural-sounding, digitally recorded speech. And it performs — 24 hours a day and without the services of
an operator.
The system can handle single or multiple voice-response applications simultaneously, and can serve up to 48
callers at once. It can operate by itself to dispense information or collect data, or it can work with a host
computer to access a large database such as bank account records. With its speech-recognition capability,
even rotary telephone users can have access to sophisticated telephone-based services. Advanced telephone
features provide intelligent call-transfer capabilities and allow you to use the system in your existing
telephone environment.
callers at once. It can operate by itself to dispense information or collect data, or it can work with a host
computer to access a large database such as bank account records. With its speech-recognition capability,
even rotary telephone users can have access to sophisticated telephone-based services. Advanced telephone
features provide intelligent call-transfer capabilities and allow you to use the system in your existing
telephone environment.
The system’s speech-recognition feature offers speaker-independent recognition of strings of digits and a
standard vocabulary consisting of the digits 0 through 9, “oh,” “yes,” and “no.” With speaker-independent
speech recognition, the system understands virtually any caller speaking American English. This differs
from speaker-dependent recognition, which understands only one particular speaker.
standard vocabulary consisting of the digits 0 through 9, “oh,” “yes,” and “no.” With speaker-independent
speech recognition, the system understands virtually any caller speaking American English. This differs
from speaker-dependent recognition, which understands only one particular speaker.