Toshiba CIX-SG-CCACD-VB 用户手册

Automatic Call Distribution (ACD) for Toshiba Strata systems provides a quick, 
efficient means of handling a large volume of incoming calls that are automatically 
connected to ACD Agent Groups. 

Calls are served in order of arrival based upon assigned priorities and are 
automatically distributed among available Agents. The ACD features also provide 
announcements to incoming callers when no Agent positions are available to 
immediately handle the call.

An ACD Agent can use a Toshiba Strata 3000- or 2000-series digital telephone. 
Toshiba recommends using a Strata 3000-series Liquid Crystal Display (LCD) 
telephone for all Agents requiring display functions. The Strata 3000-series LCD 
digital telephone has improved data handling capabilities for instantaneous display 
updates. If the Strata 2000-series LCD digital telephone is used, the display will go 
blank for one to several seconds during ACD information updates.

LCD telephones can be very helpful for displaying queue status and assisting in 
several features involving data entry from the telephone, such as logging into multiple 
groups. Toshiba telephones have feature buttons that access the ACD features.