Toshiba CIX-SG-CCACD-VB 用户手册

All flexible buttons must be programmed for your telephone in system programming 
and vary for individual telephones. If a button does not appear on telephone keystrip, 
see your System Administrator. 

Table 1

 explains the function of each ACD button.

ACD Call

The extension that is used to log into an ACD Group becomes the 
telephone's 

ACD Call

 button. This button enables an Agent or 

Supervisor to receive ACD calls, make/receive PBX calls, and Log In/Out 
of the ACD Group. This button can be used to make/receive non-ACD 
calls when logged out. 

ACD Help

Places an ACD call on hold and automatically rings the Supervisor.

ACD PU

(Pick up)

Enables an Agent to Pick Up ACD calls ringing at any Agent’s telephone 
in the same group. The call remains registered as an ACD call after being 
picked up.

Avail/

Unavail

Avail: Enables the telephone to accept ACD calls.

Unavail: Stops ACD calls from temporarily ringing the telephone. Calls will 
stack up in queue if all Agents are Unavailable. Calls will go to 
Re-route Destination only if all Agents Log Out.

End Wrap Up

Sets Wrap Up time to end in one second. After one second, the telephone 
becomes available to take ACD calls.

Start/End 

Shift

(Supervisor only) Used to start or end an ACD shift. Pressing this button 
shows options on the LCD: 1 Disable, 2 Enable, 3 Scheduled. “End shift” 
stops calls from entering the ACD queue and directs all new incoming 
ACD calls to a pre-assigned destination.

Log In/Out

Agents or Supervisors use this to log in and out of the ACD Group. It is 
used with the 

ACD Call

 button.

Monitor Call

(Supervisor only) Monitors (listens to) an ACD call.

Join

(Supervisor only) This enables the Supervisor to participate in the 
Agent’s call, making it a three-way conference.

Work Unit

Assigns a tracking code to an ACD call.